Cooper Harrison
McKinney,TEXAS
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing support to users and developing and implementing technical solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Technical Customer Online Support Lead
Texas Instruments
01.2017 - Current
- Consult and align with product line and application managers on a quarterly basis to highlight opportunities, solicit commitments and escalate appropriate support issues
- Perform daily review of community support threads for 14 product lines to ensure great customer experience in the support community and adherence to support guidelines
- Own and manage team Spotfire dashboard data
- Manage and administrate team platform, granting internal roles as well as publish homepage banner messaging
- Manage testing for platform launches, migrations and login/navigation changes
- Lead development and optimization of online support navigation bar on the company homepage
- Advise on issues and concerns for our E2EChina platform managers.
Systems and Software Operations Manager
Texas Instruments
01.2015 - 01.2017
- Launched industrial application pages featuring the latest technology in the semiconductor industry
- Reviewed, edited and maintained content on 14 industrial application portals
- Developed on page navigation strategies using Google Analytics for implementing changes to the industrial applications portals
- Developed, researched and implemented the latest search engine optimization strategies
Internet Marketing Lead
Texas Instruments
01.2012 - 01.2014
- Worked with all Power Management Business Units to implement content changes on the company website
- Oversaw the development, testing and launch of web pages of all Power Management pages
- Delivered monthly metrics to all Power Management Business Units
Marketing Communications Manager
Texas Instruments
01.2008 - 01.2011
- Developed online strategy and launched campaigns for 20 product lines
- Managed the worldwide budget for Linear and Logic business marketing division
- Reviewed, edited and produced marketing literature guides
- Developed quarterly online media briefs
- Supervised four marketing employees and provided guidance in day-to-day activities.
Account Supervisor
J. Walter Thompson Advertising
01.2007 - 01.2008
- Liaison for client and vendor meetings in which a variety of print/online packages were negotiated
- Developed creative/media briefs for print and online projects
- Supervised two account managers and provided guidance in day-to-day activities
Account Executive
Temerlin McClain (TM) Advertising
01.2004 - 01.2007
- Developed and executed promotional campaigns, marketing pages and banner ad units on American Airlines company homepage
- Developed clear and consistent messaging for all customer confirmation e-mails
- Systematically monitored site content to ensure testing and deployment are achieved efficiency for text link and banner ad units on the company homepage
Account Executive
EURO RSCG Retail Advertising
11.1999 - 01.2004
- Created and executed annual point of purchase materials for Rent-A-Center
- Developed creative briefs and executed bi-monthly e-mail campaign
- Presented point of purchase concepts, e-mail campaigns and ad hoc projects to the client
Education
Bachelor of Arts - Advertising
Texas Tech University
Lubbock, TX05.1999
Skills
- Microsoft Office
- Word
- Excel
- Google Analytics
- CC Professional TeamSite
- JIRA Service Desk
- Adobe Analytics Omniture
- Microsoft Visio
- SeoClarity SEO Platform
- Kaltura Video Platform
- Brightcove Video Platform
- Spotfire
Additional Information
LinkedIn: https://www.linkedin.com/in/cooper-harrison-69715b1/
Timeline
Technical Customer Online Support Lead
Texas Instruments
01.2017 - Current
Systems and Software Operations Manager
Texas Instruments
01.2015 - 01.2017
Internet Marketing Lead
Texas Instruments
01.2012 - 01.2014
Marketing Communications Manager
Texas Instruments
01.2008 - 01.2011
Account Supervisor
J. Walter Thompson Advertising
01.2007 - 01.2008
Account Executive
Temerlin McClain (TM) Advertising
01.2004 - 01.2007
Account Executive
EURO RSCG Retail Advertising
11.1999 - 01.2004
Bachelor of Arts - Advertising
Texas Tech University
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