Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Cooper Heldstab

Eau Claire

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

I am eager to get out and experience life to the fullest, and I enjoy the challenges that come with it. I hope to gain as many experiences as possible and now is the time to start. I enjoy meeting new people, challenging myself both physically and mentally, and I am always wanting to become better at whatever I may be doing

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host

Dragonetti's
03.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Answered telephone to provide dining information and take reservations.
  • Greeted guests upon arrival and provided them with menus.
  • Cleaned, sanitized, and brought out new silverware for each table after every guest's departure.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.

Kohls Associate

Kohls
11.2024 - 01.2025
  • Answered store and merchandise questions and led customers to wanted items.
  • Developed and maintained relationships with clients and vendors.
  • Handled returns and exchanges according to company policies.
  • Computed purchases and received and processed cash or credit payment.
  • Provided customer service support for inquiries, complaints, and returns.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Selected and shipped items for online orders

Camp Counselor

YMCA Camp Manitou
06.2024 - 08.2024
  • Encouraged camper participation and engagement through enthusiastic leadership and role modeling.
  • Managed daily operations of recreational facilities.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Developed individualized behavior management plans for campers with special needs.
  • Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Maintained accurate records including daily attendance logs, incident reports, and medical forms.
  • Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
  • Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Facilitated group discussions and reflections, helping campers articulate their experiences and learn from one another.
  • Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.

Camp Cook

YMCA Camp Manitou
06.2024 - 08.2024
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Worked 2, 4-hour shifts/meals with a team of 4 to 6, prepping and cleaning for 200 campers.
  • Collaborated closely with camp directors on menu ideas that would appeal to diverse groups of campers.
  • Cleaned and sanitized cooking equipment after each use according to established protocols.
  • Communication and individual roles were crucial due to the fast-paced environment.
  • Maintained positive relationships with co-workers and other staff throughout the season/summer

Cook/Cashier

Sammys Pizza
10.2023 - 02.2024
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Answered customers' questions and provided information on store procedures or policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers promptly and responded to questions.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Lifeguard

Eau Claire Parks And Recreation
05.2023 - 08.2023
  • Monitored surrounding environment constantly to watch for potential risks.
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Communicated regularly with supervisors regarding any issues that arose during shifts.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Followed strict guidelines to ensure the safety of patrons and cohesion within the workplace.
  • Worked effectively in team environments to make the workplace more productive.

Education

High School Diploma -

North High School
05-2024

Associate of Science -

Chippewa Valley Technical College

Skills

  • Group activity implementation
  • Procedural adherence
  • CPR
  • Multitasking and organization
  • Team leadership
  • Planning and scheduling
  • Emotional intelligence
  • Positive reinforcement
  • Problem resolution
  • Conflict resolution and mediation
  • Clear communication
  • Environmental education
  • Physical stamina
  • Decision-making
  • Creative mindset
  • First aid and CPR
  • Conservation and sustainability
  • Team collaboration
  • Outdoor skills
  • Behavior management
  • Empathy and patience
  • Strong work ethic
  • Determination

Affiliations

  • Swam for both club and school since I was 11
  • I enjoy mountain biking, road biking, rock climbing, fishing, hunting, hiking, running, weight training, camping, swimming, snowboarding, road trips, and traveling.

Certification

  • CPR/AED/FIRST AID

Timeline

Host

Dragonetti's
03.2025 - Current

Kohls Associate

Kohls
11.2024 - 01.2025

Camp Counselor

YMCA Camp Manitou
06.2024 - 08.2024

Camp Cook

YMCA Camp Manitou
06.2024 - 08.2024

Cook/Cashier

Sammys Pizza
10.2023 - 02.2024

Lifeguard

Eau Claire Parks And Recreation
05.2023 - 08.2023

Associate of Science -

Chippewa Valley Technical College

High School Diploma -

North High School

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