Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cooper Hoy

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Informational Technology position. Ready to help any team achieve company goals.

Overview

3
3
years of professional experience

Work History

Ice Cream Server

Sweet Tooth Icy Treats
05.2020 - 05.2021
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Utilized proper portion control to determine customers receive correct portion size.
  • Collaborated with management to develop marketing and promotional activities.

Manager

Sweet Tooth Icy Treats
05.2022 - 08.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

IT Consultant

Iowa State University
08.2023 - Current
  • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
  • Developed clear specifications for project plans using customer requirements.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Grundy Center High School
Grundy Center, IA
05.2023

Skills

  • Problem-Solving Ability
  • Customer Relations
  • Logical Reasoning
  • Customer Service
  • Product Promotion
  • New Technology Innovation
  • Network Intelligence
  • Team Collaboration
  • Technology Evaluations
  • Reading Comprehension
  • Resolving Issues
  • Technical Troubleshooting

Timeline

IT Consultant

Iowa State University
08.2023 - Current

Manager

Sweet Tooth Icy Treats
05.2022 - 08.2023

Ice Cream Server

Sweet Tooth Icy Treats
05.2020 - 05.2021

High School Diploma -

Grundy Center High School
Cooper Hoy