Cooper Hoy
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Informational Technology position. Ready to help any team achieve company goals.
Overview
3
3
years of professional experience
Work History
Ice Cream Server
Sweet Tooth Icy Treats
05.2020 - 05.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Utilized proper portion control to determine customers receive correct portion size.
- Collaborated with management to develop marketing and promotional activities.
Manager
Sweet Tooth Icy Treats
05.2022 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
IT Consultant
Iowa State University
08.2023 - Current
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Developed clear specifications for project plans using customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Grundy Center High School
Grundy Center, IA05.2023
Skills
- Problem-Solving Ability
- Customer Relations
- Logical Reasoning
- Customer Service
- Product Promotion
- New Technology Innovation
- Network Intelligence
- Team Collaboration
- Technology Evaluations
- Reading Comprehension
- Resolving Issues
- Technical Troubleshooting
Timeline
IT Consultant
Iowa State University
08.2023 - Current
Manager
Sweet Tooth Icy Treats
05.2022 - 08.2023
Ice Cream Server
Sweet Tooth Icy Treats
05.2020 - 05.2021
High School Diploma -
Grundy Center High School
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