Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Informational Technology position. Ready to help any team achieve company goals.
Overview
3
3
years of professional experience
Work History
Ice Cream Server
Sweet Tooth Icy Treats
05.2020 - 05.2021
Greeted incoming customers and provided reliable, friendly customer service.
Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Kept tidy and organized area to comply with cleanliness standards.
Maintained menu knowledge to provide recommendations and answers to customer questions.
Processed sales transactions for cash, debit, and credit purchases.
Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Observed health code regulations and internal policies for cleaning and sanitizing.
Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Utilized proper portion control to determine customers receive correct portion size.
Collaborated with management to develop marketing and promotional activities.
Manager
Sweet Tooth Icy Treats
05.2022 - 08.2023
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Improved marketing to attract new customers and promote business.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
IT Consultant
Iowa State University
08.2023 - Current
Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Developed clear specifications for project plans using customer requirements.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Grundy Center High School
Grundy Center, IA
05.2023
Skills
Problem-Solving Ability
Customer Relations
Logical Reasoning
Customer Service
Product Promotion
New Technology Innovation
Network Intelligence
Team Collaboration
Technology Evaluations
Reading Comprehension
Resolving Issues
Technical Troubleshooting
Timeline
IT Consultant
Iowa State University
08.2023 - Current
Manager
Sweet Tooth Icy Treats
05.2022 - 08.2023
Ice Cream Server
Sweet Tooth Icy Treats
05.2020 - 05.2021
High School Diploma -
Grundy Center High School
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