Cooper Knoll
Chantilly,VA
Summary
I am a very hard working person that works great with others. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Work very well with customers and good at problem solving. My time in the service industry has allowed me to hone my skills in sells and guest relations.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Outback Steakhouse
08.2022 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food delivery and quality presentation.
- Trained new servers in menu knowledge and service protocols to enhance team performance.
- Cultivated warm relationships with regular customers.
- Implemented upselling techniques, increasing average check totals through enhanced product knowledge.
Delivery
Uber Eats
04.2020 - Current
- Gained people skills in many different places.
- Had this job while attending Old Dominion University.
Delivery
Uber Eats
04.2020 - 2022
- Gained people skills in many different places.
- Had this job while attending Old Dominion University.
- Self-motivated, with a strong sense of personal responsibility.
Host
Red Robin Gourmet Burgers
05.2019 - 08.2019
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Helped [Waiters] by taking drink orders, food orders and serve food and drinks.
- Checked and restocked server areas and organized and got change for front counter.
- Monitored seating area and checked restrooms every hour to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
Outside Staff
International Country Club
08.2017 - 08.2018
- Took care of golf carts.
- Helped all members that were golfing.
- Kept the driving range clean.
- Clean members clubs.
Education
High School Diploma -
Chantilly High School
Chantilly, VA05.2018
Bachelor of Arts - Organizational Communication
Old Dominion University
Norfolk, VA01-2027
Skills
- Reservation coordination
- Impression management
- Group reservations management
- Dining room management
- Complaint resolution
- Sale expertise
- Good listening skills
- Computer proficient
- Stocking and replenishing
- Stock management
- Multi-line phone talent
- Quick learner
- Creative problem solving
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Suggestive selling
- Guest relations management
Timeline
Server/Bartender
Outback Steakhouse
08.2022 - Current
Delivery
Uber Eats
04.2020 - Current
Delivery
Uber Eats
04.2020 - 2022
Host
Red Robin Gourmet Burgers
05.2019 - 08.2019
Outside Staff
International Country Club
08.2017 - 08.2018
High School Diploma -
Chantilly High School
Bachelor of Arts - Organizational Communication
Old Dominion University