Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cooper Noel

Monrovia,IN

Summary

Dynamic sales professional with a proven track record at Amos Exteriors, excelling in client relationship management and technical problem-solving. Adept at increasing customer satisfaction through tailored solutions and effective communication. Committed to safety and results-oriented, with strong HVAC system diagnostics skills that enhance overall service quality.

Overview

4
4
years of professional experience

Work History

Sales Representative

Amos Exteriors
01.2025 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Exterior Cleaner

A1 Window Cleaning Services
08.2024 - 01.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

HVAC Service Technician

Summers Plumbing Heating and Cooling
12.2023 - 08.2024
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
  • Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
  • Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
  • Enhanced system performance for clients through regular maintenance and preventive measures.
  • Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
  • Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.

Exterior Cleaner

A1 Window Cleaning Service
05.2023 - 12.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

HVAC Installer Helper

ARS / Rescue Rooter
01.2022 - 08.2022
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
  • Located and marked pipe positions, hole passages and duct connections in walls and floors.
  • Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
  • Installed components to improve HVAC system performance.
  • Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
  • Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
  • Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
  • Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.

Education

No Degree - Associate in Science

Clark State Community College
Springfield, OH

No Degree - General

Kankakee Community College
Kankakee, IL

General

Monrovia High School
Monrovia, IN
07-2020

Skills

  • Results-oriented quality focus
  • Commitment to safety
  • Technical problem-solving
  • Responsive to change
  • Collaborative team member
  • Friendly demeanor
  • Adaptable to change
  • Reliable and accountable
  • Strong verbal communication
  • Client relationship management
  • Effective interpersonal communication
  • Sales experience
  • Comprehensive product understanding
  • Effective sales closing
  • Analytical problem-solving
  • HVAC system diagnostics
  • Ventilation systems
  • Equipment installation
  • Sales proposals
  • System maintenance
  • Refrigeration systems
  • Duct cleaning
  • System tune up
  • Equipment replacement

Timeline

Sales Representative

Amos Exteriors
01.2025 - Current

Exterior Cleaner

A1 Window Cleaning Services
08.2024 - 01.2025

HVAC Service Technician

Summers Plumbing Heating and Cooling
12.2023 - 08.2024

Exterior Cleaner

A1 Window Cleaning Service
05.2023 - 12.2023

HVAC Installer Helper

ARS / Rescue Rooter
01.2022 - 08.2022

No Degree - Associate in Science

Clark State Community College

No Degree - General

Kankakee Community College

General

Monrovia High School

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