- I participate in a variety of outdoor recreational activities
- Playing Sports
Cooper Nyce
Ashburn,VA
Summary
Dynamic Shift Leader with a proven track record at Nautical Bowls, excelling in team leadership and customer satisfaction. Enhanced service delivery through effective problem-solving and quality control measures. Skilled in cash handling and POS operation, consistently fostering a positive atmosphere and driving sales through innovative promotional strategies.
Overview
2
2
years of professional experience
Work History
Shift Leader
Nautical Bowls
02.2024 - 01.2025
- Led daily operations to ensure smooth workflow and efficient service delivery.
- Implemented quality control measures to enhance food safety and presentation standards.
- Assisted in developing promotional strategies to drive customer engagement and sales.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Front of House Employee
Chick-fil-A
03.2023 - 11.2023
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated cash register accurately, handling transactions and managing customer payments efficiently.
- Maintained cleanliness and organization of dining area to enhance overall guest satisfaction.
- Assisted team members in food preparation and service tasks during peak hours to improve efficiency.
- Resolved customer inquiries and complaints promptly, fostering a welcoming atmosphere for guests.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
Education
BBA - Management
University of Kentucky
Lexington, KY05-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Strong verbal and written communication
- Creative problem solving
- POS system operation
- Daily workflows
Accomplishments
- Achieved better workflow by improving efficency with accuracy and efficiency.
- Resolved product issue through consumer testing.
Interests
Timeline
Shift Leader
Nautical Bowls
02.2024 - 01.2025
Front of House Employee
Chick-fil-A
03.2023 - 11.2023
BBA - Management
University of Kentucky