Cooper Radke
Mesa,AZ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
DME Technician
Triton Medical Supply
05.2023 - Current
- Improved patient satisfaction by providing accurate and timely delivery of DME equipment.
- Reduced equipment malfunction rates through thorough inspection and maintenance of DME products.
- Enhanced team efficiency by conducting regular training sessions for new DME technicians.
- Ensured patient safety by adhering to strict sanitization protocols when handling DME equipment.
Field Operations Manager
Pure Water Windows
01.2023 - 05.2023
- Improved field operations efficiency by implementing streamlined processes and optimizing team performance.
- Enhanced customer satisfaction through timely project completion and effective communication with clients.
- Reduced operational costs with diligent budget management and resource allocation.
- Developed and executed comprehensive training programs for field staff, increasing overall skill levels and proficiency.
Foreman
Weller Brothers landscaping
03.2022 - 01.2023
- Improved project efficiency by implementing streamlined scheduling and resource allocation processes.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Implemented efficient work processes to boost overall productivity while reducing costs.
Dispatch Manager
Pilot Air Freight
07.2021 - 03.2022
- Day to day management of routes and drivers
- Working with customers on complete damage claims
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
- Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
Logistic Specialist
Malark Logistics
07.2020 - 07.2021
- Working with shippers on moving complex freight and freight that needed to be expedited to reach the consignee on a predetermined date.
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Coordinated cross-functional teams to execute complex logistics projects on time and within budget.
- Conducted comprehensive audits of logistics processes to identify areas for improvement and cost reduction opportunities.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
Dispatch Manager
Barole trucking
08.2018 - 04.2020
- Supported customer service objectives by staying in communicating with dispatch and independently resolving common concerns.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Stayed in frequent communication with dispatch to quickly adapt to customer demands and route changes.
Branch/Operations Manager
Premier Fleet Services
02.2017 - 05.2018
- Improved branch efficiency by streamlining operations and implementing new processes.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Reduced staff turnover with effective training programs and employee support initiatives.
- Increased overall sales, implementing targeted marketing strategies and promotional campaigns.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Implemented cost-saving measures to reduce overhead expenses without sacrificing quality or service levels.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
Operations Coordinator
Reliakor Services
01.2016 - 02.2017
- Managing crews to ensure property maintenance projects were completed on time and correctly.
- Streamlined operations by implementing efficient processes and procedures.
- Boosted productivity by establishing effective communication channels between departments.
- Reduced costs with meticulous budget management and resource allocation.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Sales
Enterprise Holdings LLC.
05.2014 - 12.2014
- Job duties included providing excellent customer service to every customer
- Calling insurance companies for billing for customers
- Selling customers Protection packages, upgrades and fuel
- Working with body shops, service shops and dealerships with their rental needs.
- Led customers through smooth sales processes.
- Supported sales management teams by supplying training materials, workshops and facilitation support at sales meetings.
Shift Leader
Pizza Hut
06.2013 - 05.2014
- Daily duties included getting the kitchen and staff ready for the nightly service
- During service answering phones cutting and making pizzas and if needed delivering pizzas as well
- Completed all of the necessary training to become a shift manager.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Summer Internship
US Bancorp Investments
05.2011 - 08.2011
- Job duties included working beside accountants and finance managers to learn the day to day task required for their respective jobs
- Also worked with customer service and helped customers with different questions about their securities accounts.
Education
Cybersecurity Bootcamp Certification -
University of Minnesota
Minneapolis, MN03.2021
Bachelor of Science - Economics
South Dakota State University
Brookings, SD05.2015
Skills
- Staff Development
- Team Leadership
- Complex Problem-Solving
- Performance Evaluations
- Customer Relationship Management (CRM)
- Policy Implementation
- Marketing
- Performance Management
- Expense Tracking
- Strategic Planning
- Operations Management
- Sales Techniques
Timeline
DME Technician
Triton Medical Supply
05.2023 - Current
Field Operations Manager
Pure Water Windows
01.2023 - 05.2023
Foreman
Weller Brothers landscaping
03.2022 - 01.2023
Dispatch Manager
Pilot Air Freight
07.2021 - 03.2022
Logistic Specialist
Malark Logistics
07.2020 - 07.2021
Dispatch Manager
Barole trucking
08.2018 - 04.2020
Branch/Operations Manager
Premier Fleet Services
02.2017 - 05.2018
Operations Coordinator
Reliakor Services
01.2016 - 02.2017
Sales
Enterprise Holdings LLC.
05.2014 - 12.2014
Shift Leader
Pizza Hut
06.2013 - 05.2014
Summer Internship
US Bancorp Investments
05.2011 - 08.2011
Cybersecurity Bootcamp Certification -
University of Minnesota
Bachelor of Science - Economics
South Dakota State University
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