Cooper Richter
Orlando
Summary
Dynamic professional with extensive experience in parking and ride operations. Skilled in team leadership, problem-solving, and operations support. Committed to fostering a collaborative environment and optimizing guest satisfaction through effective resource allocation.
Overview
6
6
years of professional experience
Work History
Parking and Transportation Supervisor
Universal Orlando Resorts
Orlando, FL
03.2025 - Current
- Supervise daily parking operations to ensure timely guest services and efficient resource allocation.
- Implemented process improvements that increased operational efficiency within parking logistics.
- Monitored service performance metrics, identifying areas for enhancement in guest experience during parking.
- Resolved guest inquiries related to transportation services, maintaining high levels of customer satisfaction and engagement.
Ride Operations Area Supervisor
Cedar Point
Sandusky, OH
03.2023 - 11.2024
- Oversaw daily operations to ensure efficient guest service and safety compliance.
- Analyzed operational data to identify trends, driving strategic decisions for staffing adjustments.
- Coordinated scheduling and resource allocation for staff to optimize coverage during peak times.
- Collaborated with management to design initiatives aimed at improving overall guest experience and retention.
Ride Operations Location Supervisor
Cedar Point
Sandusky, OH
04.2020 - 11.2022
- Implemented training programs for new employees, enhancing team performance and productivity.
- Managed all aspects of operations including downtime situations, guest recovery, and associate relations.
- Mentored junior staff members, fostering professional growth and development within the team.
- Facilitated open lines of communication between employees at different locations to foster a collaborative work environment.
Education
Bachelor of Science - Resort And Attraction Management
Bowling Green State University
Bowling Green, OH05-2023
Skills
- Compliance standards
- Customer service
- Problem-solving
- Team leadership
- Operations support
- Safety compliance
- Schedule development
- Customer satisfaction measurement
Timeline
Parking and Transportation Supervisor
Universal Orlando Resorts
03.2025 - Current
Ride Operations Area Supervisor
Cedar Point
03.2023 - 11.2024
Ride Operations Location Supervisor
Cedar Point
04.2020 - 11.2022
Bachelor of Science - Resort And Attraction Management
Bowling Green State University
Awards
Cedar Point Cornerstone Award- received annually during 2020, 2021, 2022, 2023, and 2024 seasons. Cedar Point Cornerstones: Courtesy, Cleanliness, Safety, Service, Integrity, Inclusiveness