Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Cooper Talbot

Whitewater,WI

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Kwik Trip
Germantown, WI
03.2023 - 08.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Followed company security procedures for handling large sums of money.

Retail Sales Associate

Sendiks
Germantown, WI
12.2022 - 02.2023
  • Followed established food safety guidelines when handling perishables such as fruits and vegetables.
  • Assisted other departments within the store when needed.
  • Weighed, labeled, priced, and packaged produce items for sale.
  • Cleaned work areas throughout shift to maintain sanitation standards.
  • Followed proper receiving procedures for perishable items.
  • Informed customers about various types of produce available.
  • Received and stocked incoming produce shipments.
  • Organized displays of fresh fruits and vegetables in the store.
  • Assisted customers with product selection and inquiries.
  • Utilized shrink wrap machine for wrapping products properly.
  • Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
  • Provided excellent customer service by greeting each customer promptly.
  • Replenished display cases as necessary throughout the day.
  • Rotated produce items to ensure freshness.
  • Checked for quality, ripeness, and overall condition of products before stocking shelves.
  • Maintained cleanliness of department while adhering to health code regulations.

Retail Sales Associate

Pick N Save
Germantown
05.2022 - 10.2022
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Greeted customers in a friendly and professional manner.
  • Maintained cleanliness of the deli area and equipment.
  • Provided accurate pricing information when requested by customers.
  • Adhered to health and safety standards while preparing food.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Rotated product on shelves to ensure freshness.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Prepared all food orders according to customer specifications.

Education

High School Diploma -

Germantown High School
Germantown, WI
05-2024

Skills

  • Customer Service
  • Display Setup
  • Order Processing
  • Regulatory Compliance
  • Money Handling
  • Loss Prevention
  • Interpersonal and written communication
  • Retail merchandising expertise
  • Stocking and Receiving
  • POS system operations
  • Customer Needs Assessment
  • Phone Etiquette
  • Product Knowledge
  • Sales expertise
  • Cash Handling
  • Customer Engagement
  • Teamwork and Collaboration
  • Complaint Management
  • Cash Register Operation
  • Retail Store Operations
  • Relationship Building
  • Upselling strategies

Affiliations

  • Partake in athletics such as boxing, running, biking, and tennis
  • Fishing

Languages

Spanish
Limited

Accomplishments

  • Commended for an outstanding act of safety at work
  • Graduated High School with honors
  • Confirmed in the Catholic Church

Timeline

Retail Sales Associate

Kwik Trip
03.2023 - 08.2024

Retail Sales Associate

Sendiks
12.2022 - 02.2023

Retail Sales Associate

Pick N Save
05.2022 - 10.2022

High School Diploma -

Germantown High School

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Cooper Talbot