Cooper Westerman
Oceanside,CA
Summary
With a proven track record at Cooper Graham Photography, I excel in business operations management. Through field operations dedicated to wildlife photography and research I am proficient in leveraging risk management and have a knack for strategic partnerships. I've significantly enhanced service quality and operational efficiency by building meaningful relationships with organizations in the conservation community. My leadership is marked by a confident approach, driving both innovation and bottom-line growth.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Cooper Graham Photography
Oceanside, CA
03.2021 - 12.2024
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Monitored progress by establishing plans, budgets and measuring results.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Conducted market research to identify new business opportunities.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Implemented campaigns and promotions to help with developing goods and services.
- Negotiated contracts with clients for products or services rendered by the company.
- Crafted compelling headlines and captions to attract and retain readers' attention.
- Collaborated closely with individuals to ghostwrite articles on various topics.
- Created original copy for websites, brochures, newsletters, promotional materials, and more.
- Established monitoring protocols for assessing the movements and activities of mountain lions.
- Ongoing observational research of mountain lions throughout Southern California.
- Met water, wildlife, livestock and agricultural needs by collaborating with landowners from project planning through project completion.
- Published experimental and research findings in scientific publications and journals.
- Tracked operational field equipment inventories, reported faulty equipment, and ordered new materials.
- Collaborated with other professionals to expand experiment scope and utilize more resources.
3-D Molding Technician
Easton
Dike, IA
10.2020 - 03.2021
- Assisted with product launches by ensuring that new products met design specifications before release into full production runs.
- Worked closely with engineers in order to develop improved methods of manufacturing foam parts.
- Inspected finished products for defects and conformity to specifications.
- Analyzed test results from molded samples in order to determine root cause issues.
- Monitored and adjusted process parameters, such as temperature, pressure, speed, cycle time and others, as required to optimize part quality.
- Assisted in the development of new processes for molding operations.
- Evaluated existing processes against industry best practices in order to identify areas for improvement.
- Utilized hand tools, such as drills and razors, when making minor repairs or adjustments to molds.
- Participated in regular meetings with management team regarding production goals and objectives.
Customer Service Representative
U-haul Moving and Storage of Carlsbad
Carlsbad, CA
02.2018 - 01.2019
- Promoted available products and services to customers during service, account management and order calls.
- Answered inbound calls, chats and emails to facilitate customer service.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Supported sales team members to drive growth and development.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
2631 Electronic Intelligence Analyst/Operator
United States Marine Corps
Camp Pendleton South, CA
01.2013 - 01.2018
- Gathered details about enemy forces, troop movements. strengths, tendencies and activities.
- Developed and distributed intelligence products focused on field operations.
- Identified trends in signal activity, including frequency changes and modulation techniques used.
- Conducted detailed analysis of intercepted electronic signals to identify and track hostile targets.
- Utilized advanced signal processing techniques to extract meaningful data from intercepted communications traffic.
- Identified areas where additional collection efforts were necessary based on current mission objectives.
- Provided input into strategic planning documents regarding the use of electronic intelligence assets.
- Documented detailed technical specifications for various types of intercept equipment used in operations.
- Collected, reviewed and processed intelligence information for senior personnel.
- Assisted in the development of training materials related to electronic intelligence gathering.
- Designed custom scripts and toolsets for automating tasks associated with digital network exploitation.
- Researched new technologies related to digital network exploitation.
- Educated individuals on complex computer terms using easy-to-understand wording.
- Created detailed reports outlining findings from the exploitation process.
- Mentored junior employees in departmental activities and procedures.
- Reviewed data collected from various sources such as logs, packet captures, and system images.
- Audited networks and security systems to identify vulnerabilities.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Aplington-Parkersburg High School
Oceanside, CA11-2012
Some College (No Degree) - Biology
Miracosta College
Oceanside, CASome College (No Degree) - Photography
Hawkeye Community College
Waterloo, IASome College (No Degree) - Fisheries, Wildlife, And Conservation Sciences
Oregon State University
Corvallis, ORSkills
- Risk management
- Business operations management
- Wireless communications
- Operations management
- Staff training and development
- Operations oversight
Accomplishments
- 13 International exhibitions through my work in photography
- Published articles in Conservation Magazine and Mountain Lion Foundation, outlining my work with large predators in Southern California.
- Marine Corps Medals: National Defense, Sea Service Deployment, Good Conduct, Global War on Terrorism, Global War on Terrorism (expeditionary)
References
References available upon request.
Timeline
Owner/Operator
Cooper Graham Photography
03.2021 - 12.2024
3-D Molding Technician
Easton
10.2020 - 03.2021
Customer Service Representative
U-haul Moving and Storage of Carlsbad
02.2018 - 01.2019
2631 Electronic Intelligence Analyst/Operator
United States Marine Corps
01.2013 - 01.2018
High School Diploma -
Aplington-Parkersburg High School
Some College (No Degree) - Biology
Miracosta College
Some College (No Degree) - Photography
Hawkeye Community College
Some College (No Degree) - Fisheries, Wildlife, And Conservation Sciences
Oregon State University
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