Cope McEntire
College Station,TX
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales and a very fast learner.
Overview
4
4
years of professional experience
Work History
Auto Parts Specialist
O'Reilly Auto Parts
09.2022 - Current
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Served customers in-store and by telephone to answer questions and place orders.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Tracked parts use and charged items to customer accounts for billing.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Maintained extensive understanding of common problems and methods for repair.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
Lead Tire Technician
Discount Tire
10.2021 - 08.2022
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Sourced tires to meet customer quality and budget needs.
- Inspected and maintained equipment to limit operational disruptions.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Educated customers about tire maintenance, repair and replacement.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Performed regular inspections of tire inventory and ordered new tires to maintain stock level.
Retail Sales Associate
Adidas Outlet
09.2020 - 07.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Sandwich Artist
Subway
08.2019 - 04.2020
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Assisted customers in choosing menu items by providing food complementing information.
Education
Associate of Science - Computer Engineering
Blinn College
Bryan, TX05.2025
High School Diploma -
Santa Fe High School
Santa Fe, TX05.2021
Skills
- Ordering Parts
- Customer Interaction
- Closing Procedures
- Return Processing
- Critical Thinking
- Customer Service
- Program Promotion
- Inventory Control Processes
- Client Support
- Cash Register Operations
- Rewards Programs
Timeline
Auto Parts Specialist
O'Reilly Auto Parts
09.2022 - Current
Lead Tire Technician
Discount Tire
10.2021 - 08.2022
Retail Sales Associate
Adidas Outlet
09.2020 - 07.2021
Sandwich Artist
Subway
08.2019 - 04.2020
Associate of Science - Computer Engineering
Blinn College
High School Diploma -
Santa Fe High School
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