Copeland Vickers
Inglewood,CA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Hertz Car Rental, demonstrating exceptional food safety knowledge and team contribution skills. Expert in quality control and sanitation practices, significantly reducing wait times and shipping errors. Achieved increased loyalty through meticulous attention to detail and proactive problem-solving.
Overview
10
10
years of professional experience
Work History
Clerical and Supervisory Management
Sugar Company Of Jamaica.
Jamaica.
- Assigned work and verified completion of assignments.
- Maintained constant inventory of supplies and ordered new stock.
- Oversaw the maintenance of office equipment to ensure optimal performance and minimal downtime.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Contributed to the hiring process by screening resumes, conducting interviews, and providing recommendations for qualified candidates.
- Continuously updated knowledge in industry best practices by attending workshops, conferences, and professional development courses.
- Established strong relationships with internal and external stakeholders by consistently demonstrating professionalism and excellent communication skills.
- Developed comprehensive training materials to support onboarding of new clerical staff, ensuring a smooth transition into their roles.
- Enhanced team productivity by delegating tasks, setting priorities, and monitoring progress.
Food Assembler
Airfayre
Gardena, CA
11.2022 - Current
- Aided in reducing wait times for on-boarding food on the aircraft by quickly adapting to changing priorities or surges in demand throughout the shift.
- Upheld brand reputation through strict adherence to presentation standards when assembling dishes for various Airlines.
- Assisted with staff training initiatives for new hires on proper assembly techniques, leading to increased productivity among the team.
Shipping and Receiving Clerk.
Siemens
14725 Northam St. La Mirada, California.
05.2022 - 09.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used forklifts,pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Mail Processing Clerk.
United States Postal Service, USPS
Los Angeles, CA
01.2022 - 05.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Used automated mail processing equipment to sort and collate mail.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
Customer Service Representative.
Hertz Car Rental
9000 Airport Blvd, Los Angeles California
05.2014 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Management Studies.
Montego Community College
Jamaica 🇯🇲 High School Diploma. - Technical.
Manning's High School.
Jamaica 🇯🇲 06.1985
Skills
- Maintaining cleanliness
- Food safety knowledge
- Sanitation Practices
- Food presentation
- Allergen awareness
- Temperature Monitoring
- Meal Assembly
- Team contribution
- Equipment Sanitation
- Safe Food Handling
- Hygiene practices
- Sanitation Procedures
- Surface sanitation
- Food preservation and storage methods
- Food Storage
- Food assembly
- Quality Control
Accomplishments
Highest Customer Service feedback through emails on my first year on the job at Hertz Car Rental which resulted in more revenue for the location.
Timeline
Food Assembler
Airfayre
11.2022 - Current
Shipping and Receiving Clerk.
Siemens
05.2022 - 09.2022
Mail Processing Clerk.
United States Postal Service, USPS
01.2022 - 05.2022
Customer Service Representative.
Hertz Car Rental
05.2014 - 01.2020
Clerical and Supervisory Management
Sugar Company Of Jamaica.
Management Studies.
Montego Community College
High School Diploma. - Technical.
Manning's High School.