Copeland Vickers

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
• Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
• Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.

Pack meals and snacks on flights for various airlines meeting demands and time.

• Crosstrained in multiple stations, increasing versatility and value to the team as needed during busy periods or staff shortages.
• Assisted with staff training initiatives for new hires on proper assembly techniques, leading to increased productivity among the team.
• Maintained open communication with other team members regarding order progress, ensuring smooth transitions between preparation stages.
• Enhanced customer satisfaction by assembling food orders accurately and efficiently.
• Maintained a clean and sanitary work environment, adhering to food safety regulations and best practices.
• Aided in reducing wait times for customers by quickly adapting to changing priorities or surges in demand throughout the shift.
• Expedited service times with efficient workstation organization and multitasking abilities.

• Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
• Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
• Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
• Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
• Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
• Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
• Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
• Processed and organized incoming mail for distribution to appropriate departments.

• Supervised warehouse operations by managing employees during shifts.
• Supervised shipping and receiving, distribution and workplace safety.
• Supervised shipping and handling operations.
• Used warehouse management software to reconcile daily inventory.
• Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
• Oversaw daily operations and shipping and handling processes.
• Maintained high levels of accuracy in daily operations.
• Completed daily operations on time and maintained high standards of accuracy.
• Operated warehouse material handling equipment correctly to move loads.
• Kept detailed records of inventories and merchandise inventory transactions.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.