Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cora Avila

El Paso

Overview

20
20
years of professional experience

Work History

Senior Patient Care Coordinator

Hanger Clinic
El Paso
11.2012 - Current
  • Coordinated patient appointments and managed scheduling for optimal care flow.
  • Communicated with patients regarding treatment plans and insurance information.
  • Maintained accurate patient records using electronic health record systems.
  • Implemented process improvements to enhance patient experience and service delivery.
  • Assisted in coordinating patient care plans, including scheduling appointments and tests.
  • Participated in performance improvement activities related to improving clinical outcomes associated with patient care coordination.
  • Supervised the implementation of new policies and procedures within the department while maintaining compliance with applicable laws and regulations.
  • Processed patient intake information and updated medical records prior to treatment.
  • Provided administrative support for patient care staff.
  • Completed insurance verifications and claim forms for patient intake and processing.
  • Assured regulatory compliance and professionalism across patient service.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
  • Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
  • Explained policies, procedures and services to patients.
  • Recruited, hired and trained new medical and facility staff.
  • Maintained awareness of government regulations, health insurance changes and financing options.

Optician

Walmart
El Paso
06.2007 - 11.2012
  • Assisted customers with selecting appropriate eyewear and lenses.
  • Managed inventory of eyewear products and supplies.
  • Maintained and repaired optical equipment for accurate measurements.
  • Educated customers on proper eyewear care and maintenance.
  • Processed insurance claims for vision-related services and products.
  • Provided exceptional customer service to enhance shopping experience.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Maintained accurate records of all transactions in computer system.
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Calculated measurements for eyewear using optical measuring devices.
  • Greeted patients warmly upon arrival at office or store location.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Ordered stock from suppliers based on customer orders.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Processed payments for products purchased by customers.
  • Dispensed contact lenses upon completion of fitting process.
  • Adjusted eyewear for proper fit and comfort level.
  • Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
  • Repaired broken frames using specialty tools and equipment.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Maintained records of prescriptions, orders and payments.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Repaired and adjusted frames to meet customer needs.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.

Sales Floor Associate

Wal-Mart Supercenter
El Paso
09.2005 - 06.2007
  • Restocked merchandise on sales floor to maintain inventory levels and organization.
  • Operated cash register and processed transactions accurately for smooth checkout experience.
  • Collaborated with team members to create attractive product displays for promotions.
  • Monitored sales floor for customer needs, ensuring prompt assistance and support.
  • Maintained cleanliness and organization of sales areas to enhance shopping environment.
  • Participated in store meetings to discuss product knowledge and customer service strategies.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
  • Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
  • Provided information to customers concerning sales, promotions and store policies.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
  • Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Assisted in setting up displays and signage for new product launches and seasonal promotions.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Placed special orders or called other stores to find desired items.

Education

High School Diploma -

Socorro High School
El Paso, TX
05-1997

Skills

  • Electronic health record management
  • Patient scheduling
  • Insurance processing
  • Care coordination
  • Regulatory compliance
  • Healthcare administration

Languages

English
Professional
Spanish
Professional

Timeline

Senior Patient Care Coordinator

Hanger Clinic
11.2012 - Current

Optician

Walmart
06.2007 - 11.2012

Sales Floor Associate

Wal-Mart Supercenter
09.2005 - 06.2007

High School Diploma -

Socorro High School

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