Cora Borders
Columbia
Summary
Experienced in office management and human resources, bringing strong organizational skills, customer relations, and employee training. Skilled in managing office operations, resolving customer inquiries, and maintaining accurate records. Offering abilities in relationship building, scheduling, and problem-solving to enhance business efficiency and support staff development.
Overview
17
17
years of professional experience
Work History
OFFICE MANAGER
Alfa Insurance
Columbia, MS
11.2023 - Current
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Delivered quality customer service to staff and customers.
- Trained and onboarded new office staff members.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Managed office flow by providing direct support to visitors.
- Supervised administrative staff, driving front office operations and continuous workflow.
HUMAN RESOURCE MANAGER
Ice Industries, Inc.
Grenada, MS
10.2022 - 10.2023
- Prepares employees for assignments by establishing and conducting orientation and training programs.
- Maintains employee benefits programs and gets employees enrolled into the various benefit plans; directing the processing of benefit claims; designing and conducting educational programs on benefit programs.
- Maintains all employee files both in the system and hard copies.
- Makes sure all new hires meet compliance requirements for the position.
- Maintains drug testing policy, ACA compliance, State and Federal DOL Laws, Corporate compliance, and Worker's Compensation.
- Maintain attendance disciplinary actions for 200 employees.
- Conducts employee investigations.
HUMAN RESOURCE MANAGER
MG Dyess, Inc.
Bassfield, MS
09.2017 - 10.2022
- Prepares employees for assignments by establishing and conducting orientation and training programs.
- Maintains employee benefits programs and gets employees enrolled into the various benefit plans; directing the processing of benefit claims; designing and conducting educational programs on benefit programs.
- Maintains all employee files both in the system and hard copies.
- Makes sure all new hires meet compliance requirements for the position.
- Maintains drug testing policy / SAP Compliance, ACA compliance, State and Federal DOL Laws, Quanta Services compliance, and Worker's Compensation.
- Works closely with Payroll Manager and Field Managers to get new employees processed timely.
- Works with other departments to meet various reporting requirements.
PAYROLL ADMINISTRATOR
Southern Tire Mart, LLC
Columbia, MS
12.2016 - 09.2017
- Manage payroll for a multi-state corporation with over 2,300 employees in nine states.
- Responsible for all tax payments involving payroll such as state withholding and SUTA.
- Ensure that all garnishments are entered and payment made to proper vendors.
- Work with store managers and administrators to ensure all employees are paid.
- Responsible for issuing w2 forms to employees and necessary federal and state agencies.
- Ensure commissions are correct and processed with payroll for over 700 managers and salesmen.
- Work on special projects as required by management.
OFFICE LEAD/ SHIPPING CLERK
Crown Health Care Laundry Service, Inc
Columbia, MS
05.2014 - 10.2016
- Enter customer daily orders, ensure packed correctly, and print manifests.
- Create clinic paperwork daily.
- Create weekly invoices and monthly statements for customers.
- Communicate with customers to resolve any issues that may occur.
- Complete recruiting, new hire paperwork, and report to the state.
- File Workers' Comp claims and set up various drug screens.
- Post open positions with the required agency.
- Work with local employment agency to ensure OJT program is maintained.
- Ensure that accounts receivable receive all invoices for the plant.
- Complete various projects as requested by management.
- Set up drug screens and make sure all new driver paperwork is correct.
HUMAN RESOURCES ADMINISTRATOR
Pioneer Aerospace
Columbia, MS
11.2008 - 01.2013
- Conducted New Hire Orientation including all required reporting.
- Constructed all necessary paperwork for Family Medical Leave Act.
- Maintained all necessary records involving bargaining unit attendance, incentives, and coaching.
- Assisted HR Manager with tasks such as job descriptions, Workers' Comp, and benefits.
- Completed payroll process when required.
- Developed new techniques to shorten regular processes.
- Worked with the union representatives to ensure the contract was followed.
Education
B.A. - Management, Emphasis in Human Resources
The University of Southern Mississippi
05.2013
B.S. - Office Administration
The University of Southern Mississippi
05.2008
A.A. - Business Administration
Pearl River Community College
12.2004
Skills
- Office management
- HR policies and procedures
- Employee relations
- Training and mentoring
- Records management
- Benefits and compensation management
- Corrective action planning
- Recruitment and hiring
- Compliance
- Payroll administration
- Onboarding and orientation
- Staff management
Timeline
OFFICE MANAGER
Alfa Insurance
11.2023 - Current
HUMAN RESOURCE MANAGER
Ice Industries, Inc.
10.2022 - 10.2023
HUMAN RESOURCE MANAGER
MG Dyess, Inc.
09.2017 - 10.2022
PAYROLL ADMINISTRATOR
Southern Tire Mart, LLC
12.2016 - 09.2017
OFFICE LEAD/ SHIPPING CLERK
Crown Health Care Laundry Service, Inc
05.2014 - 10.2016
HUMAN RESOURCES ADMINISTRATOR
Pioneer Aerospace
11.2008 - 01.2013
B.S. - Office Administration
The University of Southern Mississippi
A.A. - Business Administration
Pearl River Community College
B.A. - Management, Emphasis in Human Resources
The University of Southern Mississippi