Summary
Overview
Work History
Education
Skills
363 Completed training courses/programs through Starbucks
Timeline
Generic

Cora Burch

Davenport

Summary

Experienced with team leadership, supporting the team in daily operations, ensuring excellent customer service, and maintaining company standards. Recognized for managing workflow during peak hours, handling cash management, and assisting in barista training and development. Also focused on problem-solving, coaching partners, and maintaining a positive work environment while upholding Starbucks' missions and values.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Starbucks
07.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.

Barista

Target
09.2017 - 09.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Childcare Assistant Teacher

Immanuel Lutheran Church
08.2016 - 08.2018
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.
  • Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
  • Organized and supervised large and small group activities.

Education

High School Diploma -

West High School
Davenport, IA
05-2017

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Inventory management
  • Inventory counts
  • Problem-solving

363 Completed training courses/programs through Starbucks

Over my 5 years at my corporate location, I have completed over 300 courses and programs that support my partner development. A few examples would be my Barista and Supervisor Training, Leadership and Management, Coffee Knowledge and Culture, Diversity, and Health and Safety. 

Timeline

Shift Supervisor

Starbucks
07.2019 - Current

Barista

Target
09.2017 - 09.2019

Childcare Assistant Teacher

Immanuel Lutheran Church
08.2016 - 08.2018

High School Diploma -

West High School

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Cora Burch