Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cora Colina

Albuquerque,NM

Summary

Results-driven professional with extensive experience in account management. Specializing in cultivating strong client relationships and driving business growth. Skilled in negotiating contracts, resolving client issues, and aligning services with client needs. Demonstrated success in fostering team collaboration and adapting to dynamic environments. Exceptional communication and problem-solving abilities highlighted.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Manager

Lien Dao Agency
03.2024 - Current
  • Writing new business , contacting leads and managing accounts to insure optimal coverage for households.
  • Managing CRM
  • Providing exceptional customer service.
  • Producing $15,000-20,000 a month in new business
  • Receiving and taking payments for current and new business accounts
  • Supervisor- Lien Dao

Key Holder/ Back of House

Free People
11.2023 - 03.2024
  • Open and close the store according to established procedures, ensuring a seamless and secure environment for staff and customers.
  • Generate and analyze daily, weekly, and monthly reports to monitor store performance, identify trends, and make recommendations for improvement.
  • Set performance goals for the store, both short-term and long-term, and ensure appropriate measures are taken to achieve them.
  • Receive and process incoming shipments, verifying contents against purchase orders and resolving any discrepancies.
  • Manage inventory levels, conduct regular audits to ensure accuracy, and reconcile any discrepancies.
  • Collaborate with the visual merchandising team to optimize store layout and enhance product visibility.
  • Assist in the planning and execution of product roll-outs and new initiatives, ensuring smooth implementation and ongoing compliance.
  • Maintain a clean and organized back-of-house area, ensuring efficient storage and retrieval of inventory.
  • Stay updated with industry trends, competitive landscape, and best practices relevant to store operations.
  • Communicate effectively with team members, fostering a positive and collaborative work environment.
  • Adhere to all company policies and procedures, including safety and security guidelines.
  • Supervisor - Natalie Plutino Sanchez

Operations Manager

Hotsy Totsy Haus
05.2023 - 10.2023
  • Working hand in hand with the owner CEO , creating marketing campaigns and copy for all social medias , website and emails. Managing CRM through square.
  • Assisting with product production , including making and packaging products in house.
  • Merchandising sales floor, handling inventory , creating lists and logs for recipes , any administrative tasks , payroll , packing and shipping online orders.
  • Opening and closing the store, managing wholesale orders and relationships.
  • Working the retail floor and sales .
  • Supervisor - Christi Leonardi

Patient Care Associate

QC Kinetix
10.2021 - 06.2023
  • Proficiently received external information for system updates, employing analytical skills to validate data accuracy.
  • Adhering to department standards, ensuring precise and timely loading of provider demographic data, affiliations, and contract assignments.
  • Conducting audits for quality and financial accuracy, providing well-documented feedback.
  • Ensuring accurate provider information for seamless claims processing, outbound reporting, and directory processes.
  • Handling 50-100 calls daily proficiently , maintain efficient call and work times, booking patients for clinics nation wide , Including phone , Chat and , Email.
  • Remote
  • Supervisor- Toni Carney

Front Desk

QC Kinetix
09.2021 - 12.2021
  • Welcoming and greeting guests, answering calls, setting appointments, managing schedules, managing clients, Closing patient packages, Assisting staff, Maintaining superior customer service and relations.
  • Supervisor- Heather Rosson

Receptionist

Western Dermatology
08.2020 - 10.2020
  • Welcoming and greeting guests, answering calls via multi line telephone system, setting appointments , managing clients rewards and packages pricing, Assisting staff, Maintaining superior customer service and relations.
  • Opening and Closing Spa balancing end of day financial reports and deposits
  • Supervisor- Angel Franco

Concierge

Salons By JC
03.2019 - 07.2020
  • Duties include , maintaining common areas , leasing salon suites , arranging maintenance for tenants as necessary , updating salon directory & social medias , tracking Leads, keeping a steady stream of communication , collecting weekly rent from tenants , weekly deposits , tracking rent in spreadsheets, creating good rapport amongst existing tenants , filing paperwork , assisting with marketing , and any other needs of tenants .
  • Owner/Supervisor - Nicole Alphin Bartholow

Refined Men’s Salon
01.2019 - 12.2019
  • As manger I assisted customers in a friendly and efficient manner, providing exceptional service to ensure customer satisfaction.
  • Managed daily opening and closing procedures, ensuring the smooth operation of the establishment.
  • Balanced financial reports and deposits at the end of each day to maintain accurate records and financial stability.
  • Handled customer inquiries and resolved any issues or complaints promptly and efficiently.
  • Maintained a clean and organized work environment, adhering to health and safety regulations.
  • Managed inventory, restocked supplies, and monitored product availability to meet customer demand.
  • Trained new employees on company policies, procedures, and customer service standards.
  • Managed all employee schedules to optimize skillset and performance
  • Utilized effective communication skills to build rapport with customers and provide personalized assistance.
  • Supervisor-Lisa Marie

Administrative Assistant

Cardinal Financial
04.2018 - 01.2019
  • Welcoming clients , expense reports, managing client milestone rewards. Delivering milestone rewards.
  • Obtaining documents needed for Loan Files.
  • Organizing company parties.
  • Inventory of office supplies.
  • Setting up and maintaining accounts for branding merchandise, and marketing advertisement, as well as any other misc duties to help office run smoothly.
  • Supervisor- Kristie Kiley

Education

High School Diploma -

West Mesa High School
Albuquerque, NM
01.2001

Skills

  • Microsoft excel & word , Salesforce , Apex, Square
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Executive support

Certification

  • Healing Lotus Yoga YTT 200hr June 2018
  • Bumble and Bumble University 2009
  • Business 1 Course for Owners and Management
  • P&C License
  • Life Insurance License

Timeline

Account Manager

Lien Dao Agency
03.2024 - Current

Key Holder/ Back of House

Free People
11.2023 - 03.2024

Operations Manager

Hotsy Totsy Haus
05.2023 - 10.2023

Patient Care Associate

QC Kinetix
10.2021 - 06.2023

Front Desk

QC Kinetix
09.2021 - 12.2021

Receptionist

Western Dermatology
08.2020 - 10.2020

Concierge

Salons By JC
03.2019 - 07.2020

Refined Men’s Salon
01.2019 - 12.2019

Administrative Assistant

Cardinal Financial
04.2018 - 01.2019

High School Diploma -

West Mesa High School

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