CORA HENRY LOFTMAN
Mandeville,Jamaica
Summary
To help in developing the welfare of the institution or company and in return gain the knowledge and experience offered. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Human Resource Manager or Administrative Executive position. Ready to help the team achieve company goals.
Overview
15
15
years of professional experience
Work History
Human Resource Manager
Lofty Production Services
08.2011 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state, and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in a timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
General Manager – Import - Export Company & Home-based Bakery
WHATABAM
08.2020 - 07.2023
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Virtual Real Estate Assistant
Angel Properties
02.2019 - 11.2019
- Prepared and maintained accurate property listings, sales contracts, and closing documents.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Assisted clients in home staging and overall preparation for real estate sales process
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
Virtual Real Estate Assistant
Inverhouse
07.2018 - 12.2018
- Prepared and maintained accurate property listings, sales contracts, and closing documents.
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Assisted clients in home staging and overall preparation for real estate sales process
- Performed market research and evaluated competitive property analysis to define competitive listing and sale prices.
ESL Tutor – Part-time
Private Tutoring
10.2017 - 12.2018
- Motivated students with accurate feedback and positive reinforcement.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Monitored student progress and provided feedback and support.
- Assisted students in developing study skills and strategies.
Assistant Classroom Teacher and Admin. Assistant
Plowden Primary and Infant School
09.2015 - 07.2017
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into the classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Human Resource Manager – Part-time
Secret Seal Security
09.2016 - 01.2017
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state, and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in a timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Front Desk Receptionist
Mandeville Hotel
09.2011 - 06.2015
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member.
English Tutor – Part-time
Private Tutoring
01.2013 - 04.2015
- Improved students' written and verbal English skills through personalized learning programs.
- Mentored students in proper punctuation, spelling, and sentence structure use.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Tutored students to develop a deeper comprehension of English course materials and a better understanding of assignments to improve academic success.
- Developed student confidence through positive reinforcement strategies.
Customer Care Representative
Global Gateways Solution
12.2010 - 07.2011
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Reservation Sales Representative
E-Services Group International-Delta Airlines Dept.
01.2009 - 11.2010
- Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over the phone.
Education
Bachelors of Science in Business Administration - Business Administration
University of The People
Pasadena, CA11.2022
Diploma de Espanol como Lengua Extranjera - Spanish
UNIVERSIDAD DE PANAMA
Panama City, Panama01.2019
Diploma In Business Administration - Business Administration
HEART TRUST / NTA
Manchester, Jamaica 07.2017
Associate of Science - Human Resources Management
MANAGEMENT INSTITUTE FOR NATIONAL DEVELOPMENT
Manchester, Jamaica04.2015
Skills
- Recordkeeping
- Employee Onboarding
- Performance Assessment
- Staff Management
- Succession Planning
- Human Resources Operations
References
Available upon request.
Timeline
General Manager – Import - Export Company & Home-based Bakery
WHATABAM
08.2020 - 07.2023
Virtual Real Estate Assistant
Angel Properties
02.2019 - 11.2019
Virtual Real Estate Assistant
Inverhouse
07.2018 - 12.2018
ESL Tutor – Part-time
Private Tutoring
10.2017 - 12.2018
Human Resource Manager – Part-time
Secret Seal Security
09.2016 - 01.2017
Assistant Classroom Teacher and Admin. Assistant
Plowden Primary and Infant School
09.2015 - 07.2017
English Tutor – Part-time
Private Tutoring
01.2013 - 04.2015
Front Desk Receptionist
Mandeville Hotel
09.2011 - 06.2015
Human Resource Manager
Lofty Production Services
08.2011 - Current
Customer Care Representative
Global Gateways Solution
12.2010 - 07.2011
Reservation Sales Representative
E-Services Group International-Delta Airlines Dept.
01.2009 - 11.2010
Bachelors of Science in Business Administration - Business Administration
University of The People
Diploma de Espanol como Lengua Extranjera - Spanish
UNIVERSIDAD DE PANAMA
Diploma In Business Administration - Business Administration
HEART TRUST / NTA
Associate of Science - Human Resources Management
MANAGEMENT INSTITUTE FOR NATIONAL DEVELOPMENT
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