Cora LeBlanc
Houston,TX
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Blackboard
11.2021 - 12.2022
- Resolving end user inquiries by utilizing chat technologies
- Handling and resolving situations with customers in a timely and effective manner
- Assisting management with special projects relating to customer service
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Diagnosed and troubleshot hardware, software and network issues.
Remote Customer Service Representative
Harte Hanks
09.2019 - 07.2022
- Track and document all inquiries using the applicable systems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Cashier/Customer service associate
Houston Zoo
06.2014 - 08.2017
- Provides excellent customer service to clients during their purchasing experience
- Assist clients with making the correct choice for their purchase
- Prepares the delicious foods for customers
- Built relationships with customers to encourage repeat business.
Education
Social Work
Texas Southern University
Houston, TXBarbara Jordan High School For Careers
05.2017
Skills
- Mac Systems
- Account Management
- Adobe Flash
- Staff Training
- Troubleshooting and Assistance
- Customer Service Expertise
- Call Center Operations
- Technical Issues Analysis
- Appointment Scheduling
- Tracking and Documentation
- Customer Communication and Empathy
Timeline
Technical Support Representative
Blackboard
11.2021 - 12.2022
Remote Customer Service Representative
Harte Hanks
09.2019 - 07.2022
Cashier/Customer service associate
Houston Zoo
06.2014 - 08.2017
Social Work
Texas Southern University
Barbara Jordan High School For Careers