Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cora Mabrey

Tampa

Summary

Cultivated personalized customer interactions that drive engagement and loyalty among patrons.,Oversaw Inventory management and equipment maintenance to optimize operational efficiency.,Championed a collaborative team culture while mentoring colleagues to elevate service standards and enhance customer satisfaction.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
10.2024 - Current
  • Created handcrafted beverages while maintaining speed and following standards leading to noticeable gains in customer engagement and positive feedback.
  • Engaged with customers to create personalized experiences, contributing to a welcoming atmosphere and stronger customer loyalty.
  • Monitored inventory levels and ordering, ensuring stock availability and minimizing waste.
  • Conducted regular equipment maintenance checks and cleaning, ensuring optimal performance for seamless operations.
  • Worked across multiple stores adapting effectively to their specific standards and expectations.

Shift-Leader/FOH

Fresh Kitchen
10.2022 - 07.2024
  • Responded to customer concerns or issues promptly and professionally then implemented targeted improvements that led to marked gains in repeat business.
  • Executed cash management duties with POS and shift reports.
  • Delegated tasks efficiently during shifts encouraging a team-oriented environment, enhancing overall service quality and complying with company standards.
  • Ensured cleanliness of store throughout shift including restrooms, and dining area.
  • Mentored team members in customer engagement techniques, cultivating a collaborative atmosphere that improved service delivery.

Retail Sales Associate

TJX
02.2022 - 10.2022
  • Provided exceptional customer service, fostering positive shopping experiences and enhancing store reputation.
  • Streamlined inventory management processes, leading to noticeable improvements in stock accuracy and reduced discrepancies.
  • Staged merchandise by department, tagged appropriately and delivered merchandise to designated destinations.
  • Received, unloaded, and processed deliveries.

Education

Highschool - undefined

Lakewood Ranch
05.2022

Skills

OSHA Regulation Compliance, Servsafe and Microsoft Certifications, Attention to detail and effective communication, Customer Service Management/Focus, Equipment Troubleshooting, Time management, Multitasking and organization, Calm demeanor

Timeline

Barista

Starbucks
10.2024 - Current

Shift-Leader/FOH

Fresh Kitchen
10.2022 - 07.2024

Retail Sales Associate

TJX
02.2022 - 10.2022

Highschool - undefined

Lakewood Ranch
Cora Mabrey