Cora Maddux
Anaconda,MT
Summary
Dynamic and dedicated professional with extensive experience at Intermountain Healthcare, excelling in patient assessment and electronic health records management. Proven ability to enhance patient care through effective communication and teamwork, while maintaining compliance with HIPAA standards. Skilled in emergency response and committed to delivering compassionate support in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Budtender
Greenhouse
Butte
10.2023 - Current
- Assisted in maintaining inventory levels and restocking shelves.
- Operated point-of-sale systems for efficient transaction processing.
- Ensured compliance with state regulations and company policies.
- Provided exceptional customer service to enhance shopping experience.
- Collaborated with team members to maintain a clean and organized environment.
- Participated in product training sessions to improve knowledge base.
- Handled customer inquiries and resolved issues promptly and courteously.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Weighed and prepared products in order to accurately package and label items for sale.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
Certified Clinical Medical Assistant
Intermountain Healthcare
Butte
10.2018 - 03.2023
- Assisted healthcare providers with patient examinations and procedures.
- Prepared examination rooms and maintained cleanliness and organization.
- Recorded patient histories and vital signs accurately in electronic records.
- Educated patients on treatment plans and medication instructions effectively.
- Coordinated with medical staff to ensure seamless patient care services.
- Administered medications and injections according to established protocols.
- Assisted physicians with clinical procedures such as suturing, drawing blood, and administering injections.
- Performed patient intake, including taking vital signs and medical histories.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded quickly to emergent situations within the clinic setting by following established protocols.
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Performed laboratory specimen collections such as urine samples or throat swabs according to established standards.
- Participated in continuing education courses relevant to clinical medical assisting duties.
- Answered phones promptly while providing excellent customer service to callers inquiring about services offered at the clinic.
- Provided support to nursing staff by performing tasks such as changing bed linens or restocking supplies.
- Maintained accurate documentation of patient records in accordance with HIPAA guidelines.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared treatment rooms for patient examinations.
- Positioned patients properly during examination or treatment for comfort and safety.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Handled general office duties to support administrative staff during peak hours.
- Changed dressings on wounds to prevent infection and check for healing.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Emergency Room Technician
Intermountain Healthcare
Butte
09.2014 - 10.2019
- Assisted medical staff with patient assessments and triage processes.
- Prepared and maintained medical equipment for emergency procedures.
- Monitored vital signs and reported changes to nursing staff promptly.
- Facilitated communication between patients, families, and healthcare providers.
- Ensured compliance with safety protocols in emergency room operations.
- Documented patient information accurately in electronic health records systems.
- Supported the onboarding and training of new emergency room technicians.
- Collaborated with interdisciplinary teams to improve patient care processes.
- Assisted with resuscitation efforts in life-threatening situations such as cardiac arrest or trauma cases.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Prepared rooms for incoming patients by ensuring that necessary equipment was available.
- Stocked and replenished patient care areas with appropriate supplies.
- Administered oxygen therapy, nebulizer treatments, wound dressings and splinting and casting per physician orders.
- Performed quality assurance activities related to emergency room processes, protocols and equipment maintenance.
- Completed documentation for each patient encounter accurately and within established timeframes.
- Facilitated communication between nurses, physicians and other healthcare providers involved in patient care.
- Ensured proper disposal of hazardous materials such as needles or contaminated linens.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Managed the flow of patients through triage to ensure timely access to medical care.
- Triaged patients to award priority to patients with more severe complications.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Provided emotional support to family members during a crisis situation or at end-of-life stages of care.
- Applied and educated patients on orthopedic devices like crutch walking.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Monitored health and well-being of clients and reported significant health changes.
- Attended training to validate or refresh basic professional skills.
- Built strong and trusting rapport with clients and loved ones.
- Assisted administrative departments with paperwork, errands and other clerical duties.
Education
Clinical Medical Assistant
University of MT Helena College of Technology
Helena, MT11-2020
Associate of Science - Medial administration
University of MT Helena College of Technoogy
Helena, MT05-2011
Skills
- Inventory management
- Product knowledge
- Customer education
- Medical recordkeeping
- Patient assessment
- Time management
- Emergency response
- Team collaboration
- Problem solving
- Cleanliness and hygiene
- Patience and empathy
- Supporting medical patients
- Electronic health records
- Medication administration
- Clinical procedures
- Vital sign monitoring
- Infection control procedures
- Lab equipment operation
- Anatomy and physiology
- Lab equipment setup
- Laboratory maintenance
- Specimens collection and processing
- HIPAA compliance
- Medical procedures
- Sterile technique
- Wound care and irrigation
- Medical terminologies
- Patient skin and nail care
- Vital signs and examinations
- Medical records management
- Orthopedic splints
- Electronic medical records
- EKG administration
- Emergency response preparedness
- Proper sterilization techniques
- Immunization administration
- Medical office administration
References
References available upon request.
Timeline
Budtender
Greenhouse
10.2023 - Current
Certified Clinical Medical Assistant
Intermountain Healthcare
10.2018 - 03.2023
Emergency Room Technician
Intermountain Healthcare
09.2014 - 10.2019
Clinical Medical Assistant
University of MT Helena College of Technology
Associate of Science - Medial administration
University of MT Helena College of Technoogy
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