CORA MARSH
Desoto,Texas
Summary
To secure a position that utilizes my experiences and skills to the fullest, with potential growth.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Baylor Scott & White
Dallas , TX
01.2015 - 03.2023
- Receiving incoming calls 60+ from patients, insurance companies
- Advised patients & insurance companies per the EOB
- Taking Payments for the outstanding balances
- Help Patients to understand their Insurance Billing.
- Maintained a high level of professionalism while interacting with customers via phone.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Access Service Representative
Baylor Scott & White Medical Center
Dallas , TX
01.2008 - 01.2015
- Registered patients in a Trauma 1 ER setting
- Registered between 10-20 patients per day using the Eclipse computer system
- Maintained confidentiality of all patient records in accordance with HIPAA standards.
- Collected co-pays, payments, deposits, and other monies due from patients according to established procedures
- Provided support during peak hours when needed including weekends and holidays.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Outpatient Registration
ABILENE REGIONAL MEDICAL CTR
Abilene, Texas
01.2003 - 01.2008
- Registered all patients for outpatient surgeries, labs. Outpatient testing
- Entered patient demographic data into the electronic medical record system.
- Reviewed medical forms for completeness and accuracy prior to submission.
- Monitored incoming emails related to patient scheduling or appointment requests.
- Greeted patients upon arrival and provided assistance as needed.
- Maintained confidentiality of all medical records in accordance with HIPAA regulations.
- Performed basic office duties such as filing, photocopying, faxing and scanning.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
High School -
Great Falls High School
01.1982
Skills
- Navigate through PC application
- Use the phone system for incoming / outgoing calls
- Payment processing
- EOB interpretation
- Compliance adherence
- Problem solving
- Attention to detail
- Good communication skills
- Call center experience
- Customer service
References
References provided upon requests
Timeline
Customer Service Specialist
Baylor Scott & White
01.2015 - 03.2023
Access Service Representative
Baylor Scott & White Medical Center
01.2008 - 01.2015
Outpatient Registration
ABILENE REGIONAL MEDICAL CTR
01.2003 - 01.2008
High School -
Great Falls High School
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