Cora McLeod

• Hired, trained and evaluated team members to meet departmental standards and goals.
• Performed regular safety inspections of pools and equipment to reduce hazards.
• Maintained filtration system and other aquatic systems within facility to support proper operations.
• Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
• Planned, coordinated and promoted aquatics programs to optimize water safety.
• Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
• Partnered across departments to run smooth, professional events and activities.
• Monitored budget and expenditures, keeping facility within budget.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.

• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
• Took notes strengths and weaknesses of each child in class to track progress.
• Prepared equipment before each class class and stored items promptly after classes.
• Mentored and trained new swim instructors on best practices.
• Adapted teaching techniques to different learning styles.
• Communicated clearly and positively with parents to ensure expectations were met and exceeded.

• Led groups of children safely through variety of camp activities.
• Worked with children of varying age, interest, skill, and developmental levels.
• Organized and guided group activities by leading, coaching, and participating with campers.
• Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
• Developed and monitored safety policies and procedures to facilitate safety of participants.

• Trained and managed team of lifeguards on pool safety and risk management protocols.
• Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
• Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
• Conducted chemical measurements and adjusted chemicals to achieve balance as required.
• Executed backwashing process to maintain optimal pool hygiene and clarity.
• Drilled staff to ensure safety standards

• Attentively monitored swimmers to identify distress.
• Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
• Monitored safety of guests in and around swimming pool.
• Upheld hygiene standards in pool and surrounding area.
• Responded to emergency situations in a timely, efficient manner.
• Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
• Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.

• Provided incoming visitors and guests with friendly and knowledgeable service.
• Directed individuals to desired locations and offered relevant details such as operations hours and transportation options.
• Conducted engaging and detailed tours of facility.
• Marketed memberships to potential clients

Managed supervision and care of children.

provided a friendly and nurturing environment for children and infants

kept accurate records and check in/outs of children

maintained a clean environment