Cora Millan
Coral Springs,FL
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service.
Overview
7
7
years of professional experience
Work History
Veterinary Receptionist
Animal Medical Center
12.2020 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
Veterinary Technician
Animal Medical Center
12.2020 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Performed dental cleanings using ultrasonic scaler.
- Possess experience in the placement of intravenous catheters in veterinary patients.
Associate
Panera Bread
10.2019 - 12.2020
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Operated espresso machines and commercial coffee brewers to create beverages.
Lead Counselor & Food Inspector
C.A.S. Summer Camp
06.2017 - 08.2020
- Assisted camp management in devising effective strategies for a better overall camp experience and increased camper satisfaction.
- Organized memorable events such as talent shows, sports competitions, and themed parties that contributed to an unforgettable summer experience for all involved.
- Trained new counselors in best practices for leading groups, creating inclusive environments, and managing behavioral concerns among campers.
- Collaborated with fellow counselors to design creative programs that catered to the diverse needs of camp attendees.
- Developed strong relationships with campers and their families, resulting in high rates of returning participants each season.
Education
Associate of Applied Science - Veterinary Technician Ceterification
Ashworth College
Remote08.2025
High School Diploma -
J. P. Taravella High School
Coral Springs, FL05.2020
Skills
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Employee Training
- Payment Processing
- Veterinary Medical Records Software: IDEXX NEO
- Patient Monitoring
- Surgical Assistance
- Diagnostic Imaging
- Pharmacy Duties
- Treatment Administration
- Intravenous catheterization
References
- Erick Funcke, 772-418-9125
- Natasha Medina, 954-741-2776
- Eric Rodriguez, 954-401-2073
- Yvette Chaney, 954-461-6998
Timeline
Veterinary Receptionist
Animal Medical Center
12.2020 - Current
Veterinary Technician
Animal Medical Center
12.2020 - Current
Associate
Panera Bread
10.2019 - 12.2020
Lead Counselor & Food Inspector
C.A.S. Summer Camp
06.2017 - 08.2020
Associate of Applied Science - Veterinary Technician Ceterification
Ashworth College
High School Diploma -
J. P. Taravella High School
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