Cora Ouellette
Fern Park,FL
Summary
I am well-known for being a hands-on dynamo and having boundless energy to fulfill various tasks. Detailed, quick-paced and a true team player. Pursuing a new role where hard work and dedication will be highly valued.
Overview
11
11
years of professional experience
Work History
Title Clerk
First Orange Tag Agency
08.2023 - 03.2024
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
Office Manager/Executive Assistant
Quality Labor Management LLC
01.2023 - 06.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Jr Account Executive
SFTS Florida
09.2022 - 12.2022
- Built and strengthened relationships with new and existing donors to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop marketing skills.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Distributed marketing materials to existing and prospective donors to promote products and services.
Transport Billing Staff Assistant
Seminole County Fire Department
04.2019 - 09.2022
- Interacted with citizens by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Reviewed and set up payment arrangements based on the established guidelines for each patient account.
- Processed daily payments via check or cash for EMS transports.
- Processed weekly deposits for the various divisions for the department
Customer Service Representative
Seminole County Tax Collector
09.2016 - 04.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- I assisted the public with many types of transactions ranging from DMV procedures to collecting taxes for properties and businesses.
- I assisted my managers with balancing the previous days earnings.
- I was responsible for maintaining my cash drawer throughout the day.
- I was one of four employees trained on the procedures for issuing birth certificates at the Casselberry tax collector's office.
Service Specialist
Chick-fil-A
04.2013 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Took orders placed by customers whether it be in person, or by phone.
- Balanced the registers to make sure they were at the correct amount at the beginning and end of each shift.
- Took care of customer's needs and made sure any discrepancies were dealt with in a professional manner.
Education
High School Diploma -
Oviedo High School
Oviedo, FL05.2014
Skills
- Organization and planning
- Document control
- Schedule and calendar management
- Bookkeeping
- Administrative support
- Relationship building
- Spreadsheet management
- Mail handling
- Multi-line phone proficiency
- Sorting and labeling
- Office Supplies and Inventory
Timeline
Title Clerk
First Orange Tag Agency
08.2023 - 03.2024
Office Manager/Executive Assistant
Quality Labor Management LLC
01.2023 - 06.2023
Jr Account Executive
SFTS Florida
09.2022 - 12.2022
Transport Billing Staff Assistant
Seminole County Fire Department
04.2019 - 09.2022
Customer Service Representative
Seminole County Tax Collector
09.2016 - 04.2019
Service Specialist
Chick-fil-A
04.2013 - 09.2016
High School Diploma -
Oviedo High School
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