CORA POLLEY
Sherwood,OR
Summary
Personable Office Administrator with over 9 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
14
14
years of professional experience
Work History
Office Administrator
The Tax Accounting Group /Helium Day Tax
02.2021 - Current
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Edited documents to improve accuracy of language, flow, and readability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
Administrative Assistant
Cosco Fire Protection
11.2020 - 02.2021
- Coordinated product shipments with correct freight company.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Interceded between employees during arguments and diffused tense situations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Scheduled customer appointments for 100+ account managers engaged in business travel.
Administrative Assistant/Receptionist
PBP Services- PDX
01.2020 - 05.2020
- Answer phones
- Update and create documents
- Total payroll weekly
- Input data 365 proficient
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Receptionist
Recptionist, MacColl Busch Sato, PC
10.2016 - 12.2019
- Keep whole office clean and organized
- Restock and order supplies for office
- Answer multi-line phone system
- Deliver faxes that come through
- Proficient in Microsoft office- 365 and outlook
- Process copy and various projects that are given.
- Process out-going and incoming mail, UPS, USPS, and FedEx
- Set up new files
- Help with requests: call medical offices
- Close out old files.
- Cultivated interpersonal skills by building positive relationships with others
- Excellent communication skills, both verbal and written
- Paid attention to detail while completing assignments
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Farm Hand/ Office Assistant
Equine Veterinarian, Pacific Crest Sport Horse
06.2015 - 10.2016
- Assisted vets and office staff with whatever needs to be done
- Filed paperwork, fax, answer multi- lined phones, take messages
- Run errands if needed
- Landscaping, clean stalls.
- Used grease guns and oil cans to lubricate and adjust farm equipment
- Cleaned stalls, pens, and equipment using tools for optimal health of horse and livestock animals.
- Completed invoices for bills of lading, sales receipts and supplies
- Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods
Office Assistant
Blast Cleaning Services
06.2009 - 06.2009
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
Education
Administrative assistant Certificate. - Accounting
Portland Community College
03.2020
Diploma - General studies
Sherwood High school
2010
Skills
- Financial services support
- Inbound phone call handling
- Meeting coordination
- Managing office supply inventory
- Expense reporting
- Strategic planning
- Scheduling
- Sorting and labeling
- Processing expenses
- Event Coordination
- Time management
- Administrative support
- Mail handling
- Booking travel
- Travel coordination
- Office administration
Timeline
Office Administrator
The Tax Accounting Group /Helium Day Tax
02.2021 - Current
Administrative Assistant
Cosco Fire Protection
11.2020 - 02.2021
Administrative Assistant/Receptionist
PBP Services- PDX
01.2020 - 05.2020
Receptionist
Recptionist, MacColl Busch Sato, PC
10.2016 - 12.2019
Farm Hand/ Office Assistant
Equine Veterinarian, Pacific Crest Sport Horse
06.2015 - 10.2016
Office Assistant
Blast Cleaning Services
06.2009 - 06.2009
Administrative assistant Certificate. - Accounting
Portland Community College
Diploma - General studies
Sherwood High school