Summary
Overview
Work History
Education
Skills
References
Timeline
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Cora Renstrom

Cimarron,KS

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

Farmer / Cattle Rancher

R Farming (Rick Indiek)
Dodge City, KS
03.2000 - 02.2023
  • Operated tractors and other agricultural equipment to cultivate fields or prepare land for planting.
  • Evaluated animals' health condition; administered medications when necessary.
  • Provided routine care for livestock including feeding, watering, herding, branding, castrating .
  • Loaded agricultural products into trucks to deliver products to markets or storage facilities.
  • Set up and operated heavy farm machinery and equipment to till soil, fertilize and apply herbicides and pesticides.
  • Identified plants, pests and weeds to determine selection and application of pesticides and fertilizers.
  • Conducted routine preventive maintenance and troubleshooting inspections on equipment, production systems and farming processes.
  • Worked with owner to determine ranch needs.
  • Cared for and maintained plants in different climate-controlled areas.
  • Monitored weather conditions and adjusted strategies accordingly to avoid losses.
  • Conducted daily inspections of cattle to ensure health and safety.
  • Performed routine maintenance on ranch equipment such as tractors and trucks.
  • Monitored pastures for adequate feed supply, water availability, and fencing integrity.
  • Operated farm machinery including loaders, balers, combines, mowers, sprayers, spreaders, tractors.
  • Identified problems with animals early on in order to prevent further complications or losses.
  • Inspected facilities regularly for cleanliness and repair needs.
  • Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
  • Planned harvest and planting schedules.
  • Trained new workers on safety and ranch procedures.
  • Protected environmental areas, team members and consumers from harm by closely monitoring chemical applications and production techniques.
  • Inspected facilities and equipment for signs of disrepair, performing necessary maintenance work.
  • Conducted or supervised stock examinations to identify diseases or parasites.
  • Maintained farm machinery, tools, and buildings in good working order.
  • Harvested crops at the optimum time for maximum yield and quality.
  • Monitored growth of crops and weeds, applying herbicides as needed.
  • Sowed seeds, planted seedlings, and transplanted crops by hand or with mechanized equipment.
  • Recorded information such as production costs, yields, grades, moisture content, and other data related to crop production.

Parts Specialist/Customer Care Representative

Kalvesta Implement Co
Kalvesta, KS
04.2003 - 08.2008
  • Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
  • Maintained accurate records of all inventory transactions in the computer system.
  • Received customer orders and placed them into the system for processing.
  • Organized and labeled parts to ensure easy identification and retrieval.
  • Provided customers with technical advice regarding parts information and availability.
  • Assisted customers with product selection based on their needs.
  • Processed returns, exchanges, and refunds in a timely manner.
  • Monitored stock levels of all products in the storeroom to ensure adequate supply at all times.
  • Documented any discrepancies between actual inventory counts versus what was recorded in the system.
  • Created purchase orders for new parts when needed by vendors or suppliers.
  • Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
  • Analyzed existing inventories to determine which items should be reordered or discontinued from stock lists.
  • Managed vendor relationships by ensuring that orders were filled accurately and on time.
  • Ensured that all safety procedures were followed while handling hazardous materials.
  • Identified potential problems with defective or damaged parts before they reached customers.
  • Responded to inquiries from internal staff members about part specifications or availability.
  • Coordinated shipping arrangements for outbound orders as needed.
  • Performed regular audits of warehouse shelves to verify proper stocking levels.
  • Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
  • Collaborated with management team members on special projects related to improving processes within the department.
  • Supported service department by expertly pulling parts and updating records.
  • Maintained parts system with current order and sales data.
  • Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
  • Boosted sales by capitalizing on cross-selling and upselling opportunities.
  • Coordinated restocks by working closely with parts manager to fill critical gaps.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Received, examined and reshelved returned parts.
  • Operated point of sales and parts lookup computer systems.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Placed inventory numbers on parts to properly identify items for counter associates.
  • Opened crates to replenish stocked items in proper aisles.
  • Coordinated and executed daily parts deliveries to local businesses.
  • Followed standards of care and compliance per company and legal requirements.
  • Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
  • Performed quality control inspections on parts and packaged parts for delivery or sale.
  • Communicated product expertise and department process improvements to meet organizational goals.
  • Increased team productivity by implementing multiple strategic process improvements.
  • Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
  • Improved team member performance by devising and overseeing personalized strategies.
  • Developed strategic sales initiatives to pitch products and services.
  • Directed [Number] employees in parts sales, service and delivery.
  • Located and labeled parts to maintain organized inventory of stock.
  • Kept parts neatly stacked and ready for purchase to boost sales.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Used POS systems to receive payment or obtain credit authorization.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Networked to build client base and promote products to new and existing clients.
  • Read catalogs, microfiche viewers or computer displays to determine replacement part stock numbers and prices.
  • Negotiated and closed deals with minimal oversight.
  • Ordered or purchased supplies to maintain optimum inventory.
  • Cross-sold additional products and services to purchasing customers.
  • Wrote and recorded orders for merchandise or entered orders into computers.
  • Collaborated with other members of sales team to reach targets.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Contacted satisfied customers to offer additional services.
  • Arranged and directed delivery and installation of products and equipment.
  • Answered customer inquiries over the phone and via email.
  • Resolved customer complaints promptly and professionally.
  • Provided accurate, valid, and complete information to customers.
  • Built sustainable relationships of trust through open communication with customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Gathered customer feedback to suggest improvements for products and services.
  • Identified opportunities to upsell additional services when appropriate.
  • Ensured compliance with company policies regarding privacy laws and data protection regulations.
  • Processed orders accurately and efficiently according to established procedures.
  • Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Recommended potential products or services to management by collecting customer information and analyzing customer needs.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Delivered customer support to high call load each shift.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provided feedback on customer service efficiency to deliver better support options.
  • Recommended potential products or services after analyzing customer needs.
  • Supported customers to maintain positive relationships throughout and following sales processes.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Prepared customer reports by gathering data collected during customer interactions.
  • Processed customer account changes with proprietary software.
  • Audited customer account information to identify issues and develop solutions.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Education

Certified Nurses Aide - Nursing

Dodge City Community College
Dodge City, KS
09-2010

Skills

  • Farm Equipment Maintenance
  • Harvest Operations
  • Farm Operations Management
  • Harvesting
  • General Maintenance
  • Customer Relations
  • Mechanical Maintenance
  • Equipment monitoring
  • Equipment Operation
  • Decision-Making
  • Attention to Detail
  • Problem-solving aptitude
  • Problem-solving abilities
  • Professionalism
  • Heavy equipment operations
  • Teamwork and Collaboration
  • Crop Harvesting
  • Team building
  • Task Prioritization
  • Professional Demeanor
  • Assignment Delegation
  • Multitasking
  • Relationship Building

References

References available upon request.

Timeline

Parts Specialist/Customer Care Representative

Kalvesta Implement Co
04.2003 - 08.2008

Farmer / Cattle Rancher

R Farming (Rick Indiek)
03.2000 - 02.2023

Certified Nurses Aide - Nursing

Dodge City Community College

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Cora Renstrom