Summary

Overview

Work History

Education

Skills

Work Availability

Timeline

Cora Smock

Omaha,NE

Summary

Experienced with efficient route planning and timely deliveries. Utilizes strong problem-solving skills to navigate logistical challenges and optimize delivery schedules. Knowledge of maintaining vehicle safety and building positive customer relationships. Proactive and very goal oriented.

Overview

years of professional experience

Work History

CDL Route Driver

Waste Connections Inc.

04.2025 - 07.2025

Ensured compliance with all safety regulations for efficient route driving, reducing accidents and incidents.
Contributed towards continuous improvement initiatives within transportation operations by providing valuable feedback based on personal experiences.
Enhanced customer satisfaction by maintaining consistent, professional communication with clients during pickups and deliveries.
Developed strong relationships with regular customers along assigned routes, leading to increased loyalty and repeat business.
Demonstrated strong problem-solving skills while handling unexpected challenges that arose during daily operations on the road.
Supported team members in the successful completion of their assigned routes when needed, fostering a collaborative work environment.
Completed daily logs and paperwork accurately, ensuring proper documentation for regulatory compliance purposes.
Used GPS technology and other tools to effectively plan routes, minimizing delays due to traffic or road closures.
Conducted thorough pre-trip inspections of vehicle systems to maintain safe operation and minimize breakdowns while on routes.
Maintained clean and organized vehicles both inside and out, contributing to a positive company image among clients.
Collaborated closely with dispatchers to ensure accurate scheduling and routing information, optimizing overall performance.
Navigated various road conditions safely to ensure timely delivery of goods to customers.
Adapted quickly to changes in route assignments due to unforeseen circumstances or last-minute requests from management.
Maintained records of mileage, oil, gas and expenses for reimbursements.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Drove truck in urban and rural areas to expertly make high volume of deliveries.
Filled out load paperwork and DOT-mandated log books.
Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

Route Sales Representative

Frito-Lay

07.2018 - 04.2025

Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Maintained positive relationships with customers using good communication and follow-through abilities.
Boosted revenues by upselling and cross-selling products to new and established customers.
Collaborated with customers to identify needs and provided catered solutions
Immediately addressed problems with customers to promote speedy resolution.
Developed and implemented promotional strategies to boost sales and customer loyalty.
Expanded client base by consistently seeking out new opportunities for sales growth.
Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Provided excellent customer service, leading to high levels of customer retention and loyalty.
Trained new Route Sales Representatives, sharing best practices for success in the role.
Implemented effective time management techniques to maximize daily productivity and efficiency on routes.
Maintained accurate inventory records, ensuring sufficient product availability for customers.
Maintained up-to-date knowledge of products and services to address customer inquiries
Improved customer satisfaction by promptly addressing concerns and providing solutions to issues.
Established strong relationships with clients, resulting in increased repeat business and referrals.
Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Represented wide range of products and brands.
Collaborated with team members to develop innovative sales strategies, boosting overall revenue.
Implemented feedback system for clients to improve product offerings and service delivery.
Established strong customer relationships, leading to increased sales and client satisfaction.
Resolved customer complaints swiftly, maintaining high levels of customer satisfaction and loyalty.
Enhanced safety on road by adhering strictly to traffic regulations and company driving policies.
Completed daily pre- and post-trip vehicle inspections.
Operated delivery vehicles safely and efficiently.
Delivered orders to customers to drive full satisfaction.
Developed strong customer base through efficient and reliable service.
Stocked shelves and loaded orders to prepare deliveries.

Customer Service Gate Attendant

Avis Budget Group

05.2017 - 07.2018

Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
Exceled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
Maintained a clean and inviting environment at the entrance gate, setting a positive first impression for visitors.
Monitored gate areas and addressed security situations with management.
Provided essential information on park rules, regulations, and safety guidelines to ensure visitor compliance.
Promoted a culture of safety among visitors through vigilant observation of surroundings and prompt action in case of emergencies.
Demonstrated commitment to continuous improvement by actively seeking and implementing feedback from supervisors and peers.
Handled sensitive situations professionally, addressing customer complaints or disputes with tact and diplomacy.
Implemented effective communication strategies with both guests and team members, ensuring clarity in conveying important information.
Conducted routine inspection of entry equipment, reporting any malfunctions or maintenance needs immediately.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Sales Associate

JC Penny Co

06.2015 - 05.2017

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Engaged with customers to effectively build rapport and lasting relationships.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

High School Diploma -

Omaha South High School

Omaha, NE

Skills

Strong work ethic
Safe driving practices
Logbook management
Defensive driving techniques
Excellent customer service
Effective communication

Visual merchandising
Teamwork and collaboration
Problem-solving
Attention to detail
Efficiency and time management
Problem-solving abilities

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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