Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cora Tompkins

Jacksonville

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Licensed Massage Therapist Trainer

Massage Green Spa
04.2021 - Current
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Enhanced client satisfaction by providing personalized and effective massage therapy sessions tailored to individual needs.
  • Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
  • Maintained detailed progress notes for all clientele following every appointment which allowed therapists to track improvements over time more efficiently.
  • Established and implemented massage protocols and procedures.
  • Improved employee performance by designing and implementing effective training programs.

Lead Licensed Massage Therapist

Massage Envy Spa
10.2018 - 03.2021
  • Enhanced client satisfaction by providing tailored massage therapy treatments based on individual needs and preferences.
  • Contributed to the overall growth of the business through exceptional customer service and positive word-of-mouth referrals.
  • Developed a loyal clientele base by establishing strong rapport with clients and consistently delivering high-quality services.
  • Ensured a clean, safe, and comfortable environment for clients through regular facility maintenance and adherence to sanitation standards.
  • Mentored junior therapists in proper techniques and best practices, fostering a culture of continuous learning within the team.
  • Increased overall revenue by upselling additional services and products to clients during their appointments.
  • Maintained detailed records of client sessions, including treatment notes and progress updates, ensuring accurate documentation for future reference.
  • Managed inventory of supplies, linens, oils, lotions, ensuring adequate stock levels were maintained while minimizing waste costs.
  • Strengthened team cohesion by organizing regular staff meetings focused on sharing insights about current industry trends as well as addressing any challenges faced together.

Front Desk Associate

Massage Envy Spa
06.2015 - 10.2018
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
  • Processed payments accurately while adhering to company policies and procedures.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.

Education

Massage Therapy

Aplha School of Massage
Jacksonville, FL
10.2018

Skills

  • Critical Thinking
  • Dependable and Responsible
  • Prenatal Massage
  • Trigger Point Massage
  • Sports Massage
  • Hot Stone Massage
  • Deep Tissue Massage
  • Lymphatic Drainage

Timeline

Licensed Massage Therapist Trainer

Massage Green Spa
04.2021 - Current

Lead Licensed Massage Therapist

Massage Envy Spa
10.2018 - 03.2021

Front Desk Associate

Massage Envy Spa
06.2015 - 10.2018

Massage Therapy

Aplha School of Massage

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Cora Tompkins