Cora Vaden
Jacksonville,FL
Summary
Results-driven banking professional with a strong background in relationship management and exceptional customer service. Skilled in cash handling and process improvement, dedicated to driving client satisfaction and retention through effective financial solutions.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Regions Bank
06.2023 - Current
- Facilitated customer account openings and closings, ensuring compliance with bank policies.
- Provided tailored financial solutions to clients, enhancing customer satisfaction and retention.
- Educated clients on banking products, driving informed decision-making and increased product usage.
- Collaborated with team members to streamline service processes, improving efficiency in client interactions.
Teller
Wells Fargo
11.2017 - 05.2023
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking policies.
- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Assisted in training new tellers on operational procedures and systems.
- Maintained accurate cash drawer balances through diligent monitoring and reconciliation practices.
- Identified opportunities for process improvements, streamlining transaction workflows to enhance efficiency.
Customer Service Representative
Citibank
10.2016 - 11.2017
- Resolved customer inquiries through multiple communication channels, enhancing service accessibility and satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve the customer experience.
- Trained new representatives on company policies and procedures, fostering a knowledgeable team environment.
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
Education
Business Administration
Florida State College
Jacksonville, FL05-2027
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Teller support
- Creative thinking
- Financial planning
- Cross-selling products
- Banking
- Cash flow management
- Policy development and implementation
Timeline
Relationship Banker
Regions Bank
06.2023 - Current
Teller
Wells Fargo
11.2017 - 05.2023
Customer Service Representative
Citibank
10.2016 - 11.2017
Business Administration
Florida State College