Cora Wright
Substance Abuse
Jackson,TN
Summary
Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Dedicated Substance Abuse Program Manager and Counselor knowledgeable about crisis management strategies. Excellent interpersonal communication skills with special expertise in Addiction. Managing high-volume caseloads and providing top-notch service in a fast-paced environment. Offering 20+ years' experience in the Mental Health.
Overview
22
22
years of professional experience
Work History
Substance Abuse Program Manager
Visions of Hope Behavioral
Memphis, TN
04.2022 - 04.2023
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Scheduled appointments for patient consultations, tests and procedures.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Updated patient information on computer system to maintain billing accuracy.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Processed paperwork, obtained billing forms and secured confidential information.
- Conducted client interviews and performed client intake services.
- Performed assessments to determine individual limitations and strengths.
- Prepared patients for self-management and decision-making responsibilities.
- Connected individuals with relevant community resources and coordinated referrals.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Made referrals to utilize community resources for resident's needs.
- Helped individuals address disabilities and put together career plans.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Managed external client and business partner relationships.
- Implemented plans designed for individual's specific needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
Machine Operator
General Cable
Jackson, TN
11.2014 - 07.2016
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
Debt Collector
PRA
Jackson, TN
06.2010 - 07.2012
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Met demands of busy collections group by performing high volume of daily calls.
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
- Located debtors by utilizing skip tracking and other strategies.
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
Independent Support Coordinator
Compass Coordination
Jackson, TN
04.2004 - 09.2009
- Performed home visits to assess living conditions and review progress against goals.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Advocated for placement of patients into community-based treatment settings
- Managed delivery of social services for 28 Developmental challenge residents.
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
- Produced and updated organizational records and reports, including organizing budgets and documentation.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Insurance Verification Specialist
Apria Healthcare
Jackson, TN
03.2008 - 06.2009
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Examined claims, records and procedures to grant approval of coverage.
- Performed verification of Medicare coverage.
Residential Administrator
West Tennessee Habilitation and Learning Center
Jackson, TN
06.2001 - 04.2004
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Led and motivated 48 employees through supervision, training and coaching on duties and daily operational activities.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Managed operations in accordance with budget requirements.
- Initiated training and education programs for supporting healthcare staff.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Participated in monthly meetings with department heads to discuss census information, admissions and discharges for residents.
- Directed daily operations at facility caring for more than 30 individuals.
Education
Master of Science - Addiction Counseling
Grand Canyon University
Phoenix, AZ07.2022
Bachelor of Arts - Management And Organizational Development
Bethel University
Mckenzie, TN12.2015
Skills
- Call center background
- Billing and bill processing
- Payment management
- Microsoft Excel
- Community Outreach
- Verbal and Written Communication
- Team Leadership
- TN-WITS trained
- ICANotes trained
Timeline
Substance Abuse Program Manager
Visions of Hope Behavioral
04.2022 - 04.2023
Machine Operator
General Cable
11.2014 - 07.2016
Debt Collector
PRA
06.2010 - 07.2012
Insurance Verification Specialist
Apria Healthcare
03.2008 - 06.2009
Independent Support Coordinator
Compass Coordination
04.2004 - 09.2009
Residential Administrator
West Tennessee Habilitation and Learning Center
06.2001 - 04.2004
Master of Science - Addiction Counseling
Grand Canyon University
Bachelor of Arts - Management And Organizational Development
Bethel University
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