Support Manager with 5 years of experience in Employment Services, dedicated to promote integration and inclusion and empowering people to build careers and be independent.
Overview
6
6
years of professional experience
Work History
Support Manager
IRI
08.2022 - Current
Work closely with the person served and circle of support to identify goals and create plans of action.
Meet with people served on a regular basis to revise their employment goals and implement new strategies to meet their goals if necessary.
Provide site visits in the community for quality assurance.
Maintain strong relationships with work, volunteer, and Paid Internship Program sites to facilitate a smooth collaboration with people served.
Develop work opportunities in the community by meeting with employers and identifying customized work positions.
Prepare bi-monthly progress reports in collaboration with the individual served.bi monthly progress reports in collaboration with the person served.
Lead Employment Coach
IRI
08.2020 - 08.2022
Assisted a diverse caseload of people with differing needs and backgrounds, ensuring personalized attention and support at their worksites.
Followed designated strategic plans for the individuals served and assisted with implementing new strategies when needed to support the individual with meeting their employment goals.
Assisted people served with reaching out to employers and attending interviews.
Guided individuals on their first day of work, analyzing strategies that need to be implemented and facilitating a smooth transition to their worksite.
Performed site visits in the community for quality assurance and report back to the Support Manager.
Provided mentorship and guidance as an Employment Coach to other peers.
Employment Coach
IRI
07.2019 - 08.2020
Provided Person Centered support to individuals served at their employment site and/or living setting.
Used customized employment strategies to support persons served with job development.
Maintained strong relationships with stakeholders in the community.
Implemented strategies for overcoming common barriers to employment, such as lack of experience or outdated skill sets.
Assisted people served in crafting effective resumes and cover letters, leading to more interviews and job offers.
Education
Associate of Arts - Business Administration
Santa Ana College
Santa Ana, CA
08-2025
Skills
Knowledge of Person Served practices
Knowledge of Customized Employment
Staff Leadership
Conflict resolution
Fluent in Spanish
Basics of ASL
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Support Manager
IRI
08.2022 - Current
Lead Employment Coach
IRI
08.2020 - 08.2022
Employment Coach
IRI
07.2019 - 08.2020
Associate of Arts - Business Administration
Santa Ana College
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