Coraima Cedillo

• Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
• Prepared monthly financial reports for review by the property manager.
• Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
• Handled complaints from tenants regarding maintenance issues and resolved them promptly.
• Initiated eviction proceedings when necessary according to state law guidelines.
• Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
• Developed strong, professional relationships with residents by delivering exemplary service and engagement.
• Conducted apartment tours for potential tenants and answered questions about property.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Reviewed insurance claims forms for accuracy prior to submission.
• Performed comprehensive eye exams, including refractions and contact lens fittings.
• Assisted with the pre-testing of patients prior to doctor's examination.

• Drafted and composed correspondence to applicants and residents, including notifications determining residential eligibility.
• Collected residents' monthly rent payments, recorded transaction details and submitted bank deposits promptly to ensure availability of operating funds.
• Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
• Monitored lease and renewal rental rates with leadership recommendations for change implementation.
• Mitigated regulatory risks by conducting pre- and post-rental unit inspections to determine applicable charges for damages and market readiness.
• Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
• Handled administrative tasks like preparing new contracts and managing month-end closing process.
• Trained staff on compliance, policies and procedures to maximize success.
• Received, checked and processed applications for new leases.
• Marketed and advertised vacancies on media and advert channels to attract potential tenants.
• Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
• Negotiated contracts with vendors for repairs, maintenance services, and other property needs.
• Developed annual budgets for each property, analyzing income statements and expenses to identify areas of improvement.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

• Collected business requirements at all levels to set effective policies and make strategic decisions.
• Oversaw 20 properties. Trained leasing agents on marketing and the leasing aspect of the job.
• Devised innovative strategies to drive customer engagement.
• Oversaw marketing and communications plans for the company.
• Stayed on top of latest updates to company products and trends in customer buying preferences.
• Stayed up to date on Leasing market in order to take proactive advantage of changing conditions.
• Identified, implemented and enhanced marketing strategies by accounting for factors such as organizational objectives, market trends and costs.
• Balanced company objectives and customer desires when formulating pricing and marketing strategies.

Created and implemented policies and procedures for effective property management.

• Handled all security deposit refunds.
• Kept meticulous records of all correspondence with residents and tenants.
• Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
• Conduct tours of vacant units for prospective tenants to detail and promote property advantages, features and accommodations.
• Settled tenant conflicts in the most effective manner possible.
• Collected and posted all residents rent.
• Audit move ins and move outs.
• Worked closely with the accounting team. Filed eviction and sent out resident correspondence.
• Oversaw marketing and Leasing team.

• Assisted Property Manager with day to day duties.
• Handled all security deposit refunds.
• Conduct tours of vacant apartment homes for prospective tenants to detail and promote property advantages, features and accommodations.
• Checked common areas regularly to keep neat, clean and free of debris.
• Escalated critical issues to property manager to ensure immediate resolution.
• Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Addressed and resolved all complaints, concerns and service requirements to ensure prompt and effective remedial action, adherence to contractual obligations and safe housing environment for tenants.
• Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problem.
• Managed all rent, and all bank deposits.
• Filed evictions.