Coraima Garcia
Upland,CA
Summary
Customer-focused professional with a strong background in customer service roles. Recognized for delivering exceptional client support and maintaining high levels of customer satisfaction and loyalty. Exceptional communication and problem-solving skills. Able to handle multiple tasks simultaneously. Demonstrated success in improving operational processes to enhance the overall customer experience. Experienced professional with a proven track record in providing direct support to individuals, ensuring their well-being and independence. Skilled in fostering team collaboration, adapting to changing needs, and achieving tangible results. Effective communication and problem-solving abilities. Compassionate care. Brings reliability and a strong work ethic to every task.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Direct Service Advisor
Vocational Improvement Program, Inc.
04.2024 - Current
- Implemented behavior modification techniques to address challenging behaviors and improve overall client wellbeing.
- Facilitated group activities that promoted social interaction and skill-building among clients with diverse backgrounds.
- Served as a mentor for newly hired staff, sharing knowledge and expertise in the direct service professional field to ensure their success.
- Developed strong rapport with clients and families through regular communication, trust-building strategies, and empathy.
- Assisted clients in developing essential life skills such as budgeting, meal planning, and personal hygiene.
Associate Manager
T-Mobile
10.2017 - 08.2022
- Worked with the store manager to efficiently and profitably operate the store
- Utilize clear communication between management and team members to provide an open collaboration towards common goals
- Complete daily opening and closing functions involving revenue
- Manage inventory levels by placing purchase orders and stocking merchandise
- Assist in new hire training
- Interviewed, hired, trained, and developed staff
- Oversaw staff (10 more)
- Ensured merchandise set according to sales planned
- Ensured employees complied with established security, sales, and record keeping procedures/practices
- Oversaw busy retail stores, including direct supervision of 15 employees
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Recruiter
CL Staffing
07.2016 - 08.2017
- Interviewed prospective candidates using behavioral interviewing techniques and personality assessments to ensure the best possible fit for client needs
- Managed between 10-30 open positions at any given time
- Recruited a vast array of professionals such as Project Managers, Engineers, and even a Biochemist for our biggest account: abiding by their strict requirements for employment
- Excellent client retention skills and took the lead on most conflict resolutions
- Conducted all coaching and counseling of associates as deemed necessary by our clients
- Served as Interim Branch Manager after only four months - maintained monthly reports generated projective sales growth analysis; utilized my strong rapport building skills and professionalism to assure current clients of seamless service during our management transition.
Receptionist
Barstow Community College
08.2013 - 07.2016
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Created spreadsheets for tracking various types of payroll data such as bonuses or commissions paid out to employees.
- Generated weekly check runs for approved invoices.
- Processed vendor invoices in a timely manner.
Education
Cosmetology Certificate -
Barstow Community College
05.2023
Completed coursework towards Associates in Social Science -
Barstow Community College
01.2014
Diploma -
Central High School
06.2012
Skills
- Cosmetologist
- Retail Management
- Data Entry
- Dependable
- Ambitious
- Activities of daily living assistance
- Daily living activities
- Task-oriented
- Organization
- Financial Management
- Training
- Supervision
- Ethical Conduct
- Stress Management
- Teamwork
- Verbal Communication
- Written Communication
- Office Equipment
- Microsoft Word
- Records Management
- Investigating discrepancies
Certification
- CPR Certification
- Cosmetology
Languages
Spanish
Full Professional
Timeline
Direct Service Advisor
Vocational Improvement Program, Inc.
04.2024 - Current
Associate Manager
T-Mobile
10.2017 - 08.2022
Recruiter
CL Staffing
07.2016 - 08.2017
Receptionist
Barstow Community College
08.2013 - 07.2016
Completed coursework towards Associates in Social Science -
Barstow Community College
Diploma -
Central High School
- CPR Certification
- Cosmetology
Cosmetology Certificate -
Barstow Community College
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