Summary
Overview
Work History
Education
Skills
Timeline
Generic

Coraima Garza

Waukegan,IL

Summary

Experienced sales professional with a successful history of driving sales and building client relationships. Strong team player with a proactive approach and a dedication to achieving targets. Skilled in sales and customer relationship management, with background in diverse sales environments. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

6
6
years of professional experience

Work History

BDC Representative

GURNEE CDJR
GURNEE, IL
01.2025 - Current
  • Assisted customers with inquiries about vehicle inventory and services.
  • Scheduled appointments for service and sales consultations effectively.
  • Managed incoming calls and directed them to appropriate departments promptly.
  • Provided detailed information on financing options and promotions available.
  • Maintained accurate customer records in the dealership's CRM system.
  • Collaborated with sales team to ensure seamless customer experience.
  • Followed up on customer leads to enhance engagement and satisfaction.
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Scheduled follow-up appointments for customers when necessary.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
  • Analyzed customer feedback to identify areas of improvement within BDC operations.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Participated in team meetings to discuss best practices for BDC operations.
  • Tracked daily performance metrics including number of calls handled per hour, day, week, month.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

BDC Representative

KENOSHA TOYOTA
KENOSHA, WI
12.2022 - 11.2024
  • Assisted customers with inquiries about vehicle inventory and services.
  • Scheduled appointments for service and sales consultations effectively.
  • Managed incoming calls and directed them to appropriate departments promptly.
  • Provided detailed information on financing options and promotions available.
  • Maintained accurate customer records in the dealership's CRM system.
  • Collaborated with sales team to ensure seamless customer experience.
  • Followed up on customer leads to enhance engagement and satisfaction.
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Scheduled follow-up appointments for customers when necessary.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
  • Analyzed customer feedback to identify areas of improvement within BDC operations.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Participated in team meetings to discuss best practices for BDC operations.
  • Managed multiple tasks simultaneously while maintaining accuracy.
  • Performed data entry into computer systems accurately and efficiently.
  • Tracked daily performance metrics including number of calls handled per hour, day, week, month.
  • Followed required scripts and guidelines for inbound and outbound sales calls.
  • Monitored and responded to internet sales leads from company website and third party sites.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Produced sales documents, finalized deals and filed records.
  • Verified that customer accounts were up to date with all required documents.
  • Recruited, hired and trained new hires to optimize profitability.

BDC Representative

LIBERTY AUTO CITY
Libertyville, Illinois
07.2019 - 11.2022
  • Assisted customers with inquiries about vehicle inventory and services.
  • Scheduled appointments for service and sales consultations effectively.
  • Managed incoming calls and directed them to appropriate departments promptly.
  • Provided detailed information on financing options and promotions available.
  • Collaborated with sales team to ensure seamless customer experience.
  • Maintained accurate customer records in the dealership's CRM system.
  • Followed up on customer leads to enhance engagement and satisfaction.
  • Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
  • Scheduled follow-up appointments for customers when necessary.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
  • Developed strong working relationships with internal departments to ensure customer satisfaction.
  • Analyzed customer feedback to identify areas of improvement within BDC operations.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Resolved customer complaints in a timely manner.
  • Participated in team meetings to discuss best practices for BDC operations.
  • Managed multiple tasks simultaneously while maintaining accuracy.
  • Performed data entry into computer systems accurately and efficiently.
  • Tracked daily performance metrics including number of calls handled per hour, day, week, month.
  • Ensured compliance with company standards related to BDC operations procedures and processes.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Monitored call center metrics such as call volume, abandonment rate, average handle time.
  • Monitored and responded to internet sales leads from company website and third party sites.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Produced sales documents, finalized deals and filed records.
  • Recruited, hired and trained new hires to optimize profitability.

Education

High School Diploma -

WAUKEGAN HIGH SCHOOL
Waukegan, IL
05-2015

Skills

  • Vehicle product knowledge
  • Call center operations
  • Data entry accuracy
  • Internet sales handling
  • Effective communication
  • Problem solving
  • Lead follow-up strategies
  • Appointment scheduling
  • CRM software utilization
  • Customer relationship management
  • Performance tracking
  • CRM software
  • Follow-up calls
  • Online sales
  • Excellent communication
  • Professional demeanor
  • Time management
  • Team leadership
  • Multitasking capacity
  • Teamwork

Timeline

BDC Representative

GURNEE CDJR
01.2025 - Current

BDC Representative

KENOSHA TOYOTA
12.2022 - 11.2024

BDC Representative

LIBERTY AUTO CITY
07.2019 - 11.2022

High School Diploma -

WAUKEGAN HIGH SCHOOL

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