Coraima Martinez-Garcia
Midland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Community Children's Clinic Ministry
04.2024 - Current
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Client Care Supervisor
Caprock Home Health Services
10.2021 - 01.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Arranged transportation and documented details of discharge transition plans.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Hired, supervised and coached 75-99 employees on caregiving and HIPPA to optimize performance.
- Vesta EVV training in service.
- Evaluated PAS / PHC eligible clients.
- Faxed and constructed 2067 forms for MCO's and state.
Records Clerk
Midland County Sheriff's Office
04.2020 - 09.2021
- Updated records with new information.
- Assisted with typing, data entry and answering incoming calls as required.
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Participated in training and other learning opportunities to expand knowledge of company and position.
COVID-19 Contact Tracer
City Of Midland
03.2019 - 03.2020
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Lent daily assessment of health screen and symptom data.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Performed record keeping by logging client information within secure contact-tracing software.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns.
- Carried out day-to-day duties accurately and efficiently.
- Created plans and communicated deadlines to complete projects on time.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma -
Lee High School
Midland, TXMortuary Science
Northeast Texas Community College
Mount Pleasant, TXSkills
- Ul>
- Systems and software programs
- P>Database Management
- P>Complaint resolution
- P>Administrative support
- P>Technical Support
- P>Staff education and training
- P>Key holder experience
- P>Recordkeeping strengths
- P>Money handling abilities
- P>Multi-line phone talent
- P>Bilingual Spanish
- Telephone etiquette
- Cash handling
Personal Information
Title: Clerical
Baking homemade sweets on my spare time.
On my free spare time I like to keep myself busy. When I have got time I like to make baked goods from home.
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Community Children's Clinic Ministry
04.2024 - Current
Client Care Supervisor
Caprock Home Health Services
10.2021 - 01.2023
Records Clerk
Midland County Sheriff's Office
04.2020 - 09.2021
COVID-19 Contact Tracer
City Of Midland
03.2019 - 03.2020
High School Diploma -
Lee High School
Mortuary Science
Northeast Texas Community College
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