Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Coraima Pena

Mission,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in restaurant and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Ranch House Burgers
08.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Third Key Holder

Claire's Boutique
10.2016 - 06.2017
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
  • Contributed to a positive work environment by fostering strong teamwork among staff members.
  • Managed cash register operations accurately, ensuring timely transactions and minimal errors.
  • Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
  • Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
  • Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
  • Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
  • Supported marketing initiatives by distributing promotional materials and organizing special events instore.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
  • Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
  • Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
  • Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Education

Associate of Arts - Psychology

South Texas College
Mcallen, TX
12.2018

High School Diploma -

La Joya Palmview High School
Mission, TX
05.2015

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Sales Techniques
  • Team Player
  • Reliable and Responsible
  • Adaptable and Flexible
  • Warm and Friendly
  • Inventory Management
  • Multitasking and Prioritizing

Certification

  • Certified Substitute Teacher, Region One - 2017- Present

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Ranch House Burgers
08.2018 - Current

Third Key Holder

Claire's Boutique
10.2016 - 06.2017

Associate of Arts - Psychology

South Texas College

High School Diploma -

La Joya Palmview High School

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Coraima Pena