CORAIMA LEE GONZLEZ
Clermont,FL
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Detail-oriented professional with bilingual abilities and is experience in both sales and marketing. Well-educated and self-assured with superior communication skills. Over2 years as supervisor for five-star resort.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hotel Supervisor
ICONA AVALON HOTEL
Avalon, NJ
03.2022 - 03.2024
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
Scan Operator
Crate And Barrel
Trenton, NJ
07.2019 - 02.2022
- Enhanced document organization by efficiently scanning and cataloging various files.
- Streamlined workflow by maintaining and troubleshooting scanning equipment regularly.
- Improved data accuracy by meticulously reviewing scanned documents for errors and inconsistencies.
- Increased productivity by prioritizing high-volume scanning tasks during peak times.
Casino Attendant
Lady Luck Casino
ARECIBO,PR
06.2017 - 02.2019
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming gaming environment.
- Improved casino revenue by efficiently handling cash transactions and promptly resolving any issues.
- Managed high-volume gaming areas with accuracy, ensuring timely payouts and smooth gameplay for all patrons.
- Supported casino operations by effectively collaborating with various departments to address guest concerns and maintain an enjoyable atmosphere.
- Assisted in the training of new casino attendants, sharing best practices for customer service, game management, and cash handling procedures.
- Maintained strong knowledge of all casino games to provide thorough explanations to guests as needed, enhancing their overall experience.
Education
Bachelor of Science - Nursing Science
NATIONAL UNIVERSITY
ARECIBO,PR07.2016
Skills
- Concierge services
- Property Management Systems
- Cross-Departmental Collaboration
- Facility Maintenance
- Guest Relations Management
- Dependability
- Sales experience
- Quick Learner
- First Aid Training
- Cash handling expertise
- Security awareness
- Efficient work habits
- Sales proficiency
- Customer Service
Certification
- Licensed nurse
Languages
Spanish
Full Professional
Timeline
Hotel Supervisor
ICONA AVALON HOTEL
03.2022 - 03.2024
Scan Operator
Crate And Barrel
07.2019 - 02.2022
Casino Attendant
Lady Luck Casino
06.2017 - 02.2019
Bachelor of Science - Nursing Science
NATIONAL UNIVERSITY