CORAL ANZURES
Posen,IL
Summary
Computer-savvy data entry/customer support rep with upbeat nature and analytical problem-solving skills. Experienced in managing data entry and documentation requirements with excellent organizational skills. Knowledgeable about processing payments and upselling with promotional deals.
Overview
8
8
years of professional experience
Work History
Patient Support Representative
Optum, UnitedHealth Group
08.2024 - Current
- Collaborate with healthcare professionals to ensure seamless coordination of care for patients.
- Handle insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on.
- Actively participate in departmental meetings, providing valuable input on process improvements and patient engagement strategies.
- Maintain strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
- Deliver front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Address patient concerns promptly and professionally, resulting in high levels of customer satisfaction.
- Coordinate referral processes between primary care providers and specialists, ensuring timely access to needed healthcare services for patients.
- Support physicians with timely completion of paperwork required for prior authorizations or referrals, minimizing potential barriers to care for patients.
- Manage incoming phone calls efficiently, directing callers to appropriate departments or resolving inquiries on the spot.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance
Payroll Specialist
Renewable works energy
11.2023 - 07.2024
- Compiled and maintained payroll records, ensuring compliance with company policies and procedures
- Updating payment methods and updating sensitive information
- Data entry
- Customer service
- Payroll specialist , admin for payroll, data entry, customer service and answering phones
- Coordinator for our solar projects and dispatching
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Customer Service Specialist
Aspen Dental
01.2021 - 02.2023
- Scheduling New patients
- Accessing Patient accounts
- Handling Dental insurance in every state
- Working with All offices and specialists
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Data Entry
Northland Trucking Inc
01.2020 - 12.2020
- Answering phones
- Fax/scanning
- Responding to emails
- Filing
- Dispatched drivers to meet daily delivery needs for company customers
- Received or prepared work orders
- Dispatching truck drivers
- Reduced order processing time with accurate data entry and prompt communication.
- Streamlined the data entry process for improved efficiency and faster completion of tasks.
- Created databases, data entry systems, web forms, and other applications for diverse uses.
- Corrected data entry errors to prevent duplication or data degradation.
New Hire Trainer
IQOR
10.2016 - 01.2020
- Online and oine credit Applications
- Floor walker/Mentor
- Trainer for new Agents
- Oversee Team
- Auditing calls/QA
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specic training
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance
- Conducted evaluations of training courses to uncover areas in need of improvement
- Oce setting experience
- Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods.
- Identified opportunities for cross-training existing staff members, optimizing workforce flexibility and productivity levels companywide.
- Boosted employee retention rates by fostering a supportive and engaging learning environment during the onboarding process.
- Increased consistency in employee performance evaluations by standardizing training materials across all departments.
Auto Claims Adjuster
State Farm
01.2019 - 12.2019
- Filing and handling auto claims
- Auditing of the file note claims
- Establishing liability
- Interacting with other insurance companies
- Prompt routing to other claim handling teams
- Paying auto body shops
- Issuing payment to hospitals
- Paying rental car companies
- Improved departmental workflow by implementing best practices in claims handling procedures, leading to more accurate assessments and quicker resolutions.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Successfully negotiated settlements with claimants and insurers.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
Education
Some College (No Degree) -
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZHigh School Diploma -
AAEC-south Mountain
Phoenix, AZ05.2012
Skills
- Verbal and personal communication
- Working well under pressure
- Copying / faxing and scanning
- Strong work ethic
- Payment Processing
- Bilingual
- Data Entry
- Customer service skills
- 60 wpm Typing Speed
- Reliability
- Customer Service
- Organizational skills
- Leadership communication skills
- Scheduling
- Proficient in All Microsoft software
- Solar energy
- Project management
- Dispatching
- Payroll
- Quality auditing
- Team management
- Windows remote desktop
- HIPAA Compliance
- Patient confidentiality
- Call center experience
- Insurance Verification
- Appointment Scheduling
- Medical terminology knowledge
- Problem-Solving
- Multitasking
- Customer Relationship Management (CRM)
- Project Management
- Clerical Support
- Administrative Support
- Documentation
- Data Collection
- Payroll Administration
- Time sheet review
- I-9 documentation
- Employment Verification
Timeline
Patient Support Representative
Optum, UnitedHealth Group
08.2024 - Current
Payroll Specialist
Renewable works energy
11.2023 - 07.2024
Customer Service Specialist
Aspen Dental
01.2021 - 02.2023
Data Entry
Northland Trucking Inc
01.2020 - 12.2020
Auto Claims Adjuster
State Farm
01.2019 - 12.2019
New Hire Trainer
IQOR
10.2016 - 01.2020
Some College (No Degree) -
Maricopa Community Colleges - South Mountain Community College
High School Diploma -
AAEC-south Mountain
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