Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Coral Aponte

Brandon,FL

Summary

Dedicated and hard-working customer service professional with 8 years of experience providing exceptional support in fast-paced environments. Skilled in effective communication, problem-solving, and conflict resolution, with a strong focus on customer satisfaction. Adept at multitasking, adapting to challenges, and consistently meeting performance goals. Known for reliability, attention to detail, and a positive, team-oriented approach to work.

Overview

8
8
years of professional experience

Work History

Associate

Wawa
Brandon, FL
09.2019 - 09.2024

• Food and Beverage Preparation: Prepare and serve made-to-order food and beverages, such as sandwiches, coffee, and smoothies, while adhering to health and safety standards.
• Cashier Duties: Operate the cash register, process payments, handle transactions, and assist with returns when necessary.
• Stocking and Inventory: Restock shelves, refrigerators, and display areas with food, beverages, and other merchandise.
• Store Maintenance: Ensure cleanliness throughout the store, including counters, dining areas, and restrooms.
• Merchandising: Maintain product displays and ensure that items are neatly organized and presented.
• Teamwork: Collaborate with other team members to provide seamless customer service and maintain store operations.
• Compliance with Safety Regulations: Adhere to food safety, hygiene, and workplace safety standards.

Associate

Ulta Beauty Inc.
Brandon, FL
09.2018 - 01.2019

• Customer Service: Greet and assist customers, providing product recommendations and answering questions about beauty products, services, and promotions.
• Sales Support: Help customers find products, suggest items, and encourage product add-ons to increase sales.
• Cashier Duties: Operate the cash register, process transactions, handle returns, and ensure accuracy in sales transactions.• Product Knowledge: Stay informed about the latest beauty trends, brands, and products to assist customers effectively
• Cross-Selling: Promote additional services such as the salon, skincare, and in-store events.
• Team Collaboration: Work closely with other associates and team members to ensure smooth store operations.

• Product Displays: Help with setting up visual merchandising and product displays as per company standards.

Associate

Target
Riverview, FL
05.2017 - 08.2018

• Cashier Duties: Operate the cash register, process transactions, handle returns and exchanges, and ensure accuracy in payments.
• Sales Floor Support: Stock shelves, organize merchandise, and maintain clean, well-presented displays in assigned areas.
• Product Knowledge: Stay informed about current promotions, sales, and product details to help customers make informed decisions..
• Team Collaboration: Work with other team members to ensure smooth daily operations, meeting store goals and customer needs.
• Guest Service Desk: Assist with customer inquiries, returns, and exchanges at the guest service desk.
• Online Order Fulfillment: Help with packing and processing online orders for in-store pickup or delivery.

Assistant

Ups Store
Brandon, FL
01.2017 - 04.2017

• Greet and assist customers with shipments, packaging, and mailing services.
• Operate cash registers, process payments, and handle customer transactions.
• Prepare packages for shipping, including packing, labeling, and weighing items.
• Assist with printing, copying, faxing, and other document-related services.
• Handle customer inquiries and provide solutions for shipping or service issues.
• Collaborate with team members to ensure smooth store operations.
• Maintain a clean and organized store environment.

Education

High School Diploma -

Riverview High School
Riverview, FL
05.2016

Skills

    — Communication skills: Ability to clearly and effectively communicate with customers and colleagues
    — Problem-solving: Ability to resolve issues and provide effective solutions quickly
    — Conflict resolution: Skillfully managing and resolving customer complaints or disputes
    — Multitasking: Handling multiple tasks or customers at once in a fast-paced environment
    — Time management: Managing time efficiently to assist as many customers as possible
    — Product knowledge: Deep understanding of products or services to offer accurate advice
    — Teamwork: Working well with others to provide cohesive service
    — Positive attitude: Maintaining an upbeat and positive demeanor in interactions

Languages

Spanish
Native or Bilingual

Timeline

Associate

Wawa
09.2019 - 09.2024

Associate

Ulta Beauty Inc.
09.2018 - 01.2019

Associate

Target
05.2017 - 08.2018

Assistant

Ups Store
01.2017 - 04.2017

High School Diploma -

Riverview High School
Coral Aponte