Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
Generic

Coral Behr

Lakewood,CO

Summary

I am a highly-motivated employee with desire to take on new challenges with a strong work ethic, adaptability and exceptional interpersonal abilities. A recent graduate with excellent problem-solving, detail-oriented, adept at working effectively unsupervised and quickly mastering new skills. I am also a very hardworking person with customer service, multitasking, and time management abilities. This allows me to be an asset to the team and I am devoted to giving every customer/guest a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Crew Trainer/Shift Leader

McDonald’s
Lakewood, CO
02.2024 - Current
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Assisted in taking customer orders and providing recommendations.
  • Greeted customers and provided menus.
  • Delivered food to tables in a timely manner.
  • Provided quality customer service with a friendly attitude.
  • Communicated clearly with kitchen staff regarding order specifics.
  • Bussed, cleared, and reset tables as needed throughout shift.
  • Replenished condiments and other supplies at tables and stations.
  • Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
  • Stocked front-of-house supplies such as napkins, utensils, straws.
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Processed payments accurately and efficiently using POS system.
  • Followed health code regulations when handling food items safely.
  • Checked expiration dates on food products regularly and replaced expired items.
  • Prepared food items such as salads, sandwiches, desserts., as needed.
  • Operated dishwasher following safety guidelines for cleaning dishes properly.
  • Trained new team members on restaurant policies and procedures.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Provided exceptional service to high volume of daily customers.
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.

Inventory Specialist/Bistro Generalist

Indulge Bistro & Wine Bar
Englewood, CO
10.2021 - 04.2022
  • Participated in physical inventory counts to keep information accurate and current.
  • Coordinated and retrieved most inventory, stocking and ordering.
  • Entered information into system to update product availability
  • Monitored database system to prepare and deliver customer orders on time.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Compared merchandise invoices to items actually received.
  • Worked in front of house and inventory storage with minimal direction or oversight.
  • Maintained positive working relationship with fellow staff and management.
  • Delivered excellent customer service by identifying needs and recommending custom solutions.

Crew Trainer/Kitchen Shift Lead

McDonald's
Lakewood, CO
04.2021 - 10.2021
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Maximized team performance by training new employees on proper food handling and restaurant protocols.
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Performed opening and closing duties
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Utilized various preparation and cooking methods to create menu items in accordance with recipes.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.

Hostess

BJ's Restaurant & Brewhouse
Lakewood, CO
12.2019 - 06.2020
  • Answered phone inquiries to schedule and confirm reservations, and respond to service questions.
  • Greeted incoming guests to escort to assigned dining area, present menus, highlighted daily specials, and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Developed long-term relationships with customers to increase opportunities for repeat business.

Bear Builder

Build-A-Bear
Lakewood, CO
08.2015 - 12.2015
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Counted inventory and restocked as needed.
  • Experience in assembling child products in a fast-paced manufacturing setting
  • Great quality revenue and organizational skills with proficiency in operating equipment and keeping work areas clean.
  • Assembled Build-a-Bear marketing displays on sales floor and removed displays based on managements discretion.
  • Organized children's birthday parties and led fun party game and activities to keep children entertained.
  • Suggested products and upsells to maximize store results and enhance guest experience.
  • Made connections with guests by providing personalized approach
  • Operated POS system to receive payments by cash, credit cards, vouchers, and automatic debit.
  • Assisted Parents and children in construction and design of personalized stuffed animals, working with over 50 families per day.
  • Experience in operating stuffing machinery
  • Followed safety regulations while operating equipment to achieve safe conduct.
  • Performed store opening and closing procedures.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.

Crew Trainer/Front of House Team Member

Panda Express
Littleton, CO
08.2013 - 12.2014
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Delivered guest orders to correct tables or take-out counter.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
  • Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
  • Served food quickly for positive guest experiences.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Packed fast food products in approved containers, cups and bags.
  • Took orders from patrons and input selections into store computer system.
  • Upheld high standards of productivity and quality in operations.
  • Explained current promotional information and items to patrons.
  • Instructed new team members on correct procedures for operations.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Explained goals and expectations required of trainees.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned entire front of house, both bathrooms, and discarded trash

Education

High School Diploma -

McLain Community High School
Lakewood, CO
12.2022

Skills

  • Loss Prevention
  • Basic Math
  • Inventory Counts/Tracking
  • Records Management
  • Heavy Lifting
  • Product and Service Sales
  • Proper Storage Protocols
  • Shipping and Receiving
  • Reliable and Punctual
  • Customer Service
  • Stocking and Organization
  • Item Tagging
  • Equipment Operation
  • Order Fulfillment
  • Ordering Supplies
  • Customer Buying Habits
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Promotions
  • Quality Procedures
  • Attention to Detail
  • Equipment Monitoring
  • POS Software/systems
  • Reservation Coordination
  • Front of House Organization
  • Guest Relations
  • Guest Engagement
  • Cleaning and Sanitation
  • Positive and Professional
  • Employee Engagement
  • Active Listening
  • Policies and Procedures
  • Opening and Closing Procedures
  • Team Building
  • Equipment Maintenance
  • Dress Code Enforcement
  • Food Safety Understanding
  • Workplace Safety
  • Corporate Goals and Targets
  • Cash Handling
  • Product Knowledge
  • Continuous Improvement
  • Team Leadership and Supervision
  • Quick learning
  • Upbeat Personality
  • Employee Training

Hobbies

I have been an at home cake decorator for the last 7 years and have been running my company Behr’s Better Batter Bakery. Baking and decorating is my passion. I love seeing my customers reactions and helping in anyway I can. There is always room to grow and learn something new every day!

References

References available upon request.

Timeline

Crew Trainer/Shift Leader

McDonald’s
02.2024 - Current

Inventory Specialist/Bistro Generalist

Indulge Bistro & Wine Bar
10.2021 - 04.2022

Crew Trainer/Kitchen Shift Lead

McDonald's
04.2021 - 10.2021

Hostess

BJ's Restaurant & Brewhouse
12.2019 - 06.2020

Bear Builder

Build-A-Bear
08.2015 - 12.2015

Crew Trainer/Front of House Team Member

Panda Express
08.2013 - 12.2014

High School Diploma -

McLain Community High School

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Coral Behr