CORAL BENJAMIN
Scotrun
Summary
Detail-oriented Quality Assurance Analyst with over four years of experience managing sales allegations and training peers on compliance guidelines. Expertise in identifying areas for improvement and implementing effective solutions to enhance operational efficiency. Strong organizational skills and a steadfast commitment to upholding high standards of quality and compliance contribute to a reliable and productive work environment. Proven ability to collaborate effectively with cross-functional teams to ensure adherence to regulatory requirements and best practices.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Carida Insurance Services
01.2021 - Current
- Prepare detailed reports on quality assurance findings for management to review.
- Conduct thorough investigations into sales allegations to ensure compliance with company policies and regulations.
- Maintain up-to-date knowledge of industry regulations and best practices to ensure continuous improvement in quality assurance processes.
- Train sales agents on compliance guidelines, ensuring they understand and adhere to company standards.
Replenishment Associate
Michaels
01.2015 - 01.2021
- Unload trucks and use U-boats to move products to designated areas.
- Restock shelves and displays to ensure products are readily available for customers.
- Monitor inventory levels and report shortages or discrepancies to management.
- Assist in organizing and maintaining backroom inventory for efficient retrieval.
Education
Associate in Applied Science - Hospitality Management
Passaic County Community College
Wanaque, NJ01.2021
High School Diploma -
West Milford High School
West Milford, NJ06-2015
Skills
- Quality assurance
- Compliance training
- Regulatory knowledge
- Report preparation
- Root cause analysis
- Process improvement
- Risk assessment
- Medicare compliance
Websites
Certification
- Pennsylvania Insurance License
- NPN: 20021190
- EXP: 2027-08-31
ADDITIONAL INFO
- Competed in DCA and WGI from 2014 to 2021.
- Instructed middle and high school color guards from 2015 to 2021.
Timeline
Quality Assurance Analyst
Carida Insurance Services
01.2021 - Current
Replenishment Associate
Michaels
01.2015 - 01.2021
Associate in Applied Science - Hospitality Management
Passaic County Community College
High School Diploma -
West Milford High School