Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Coral Brinson

Coral Brinson

Crosby

Summary

Dynamic professional with extensive experience in customer service and administrative roles, notably at Wishing Well Pediatric Therapy. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Bilingual and detail-oriented, adept at managing financial transactions and scheduling, while fostering strong relationships to drive repeat business.

Overview

4
4
years of professional experience

Work History

Front Office Assistant

Wishing Well Pediatric Therapy
03.2024 - 03.2025
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated Parent information in database for accuracy.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
  • Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
  • Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Enhanced patient experience by providing helpful information and answering queries with empathy and professionalism.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Submitted insurance claims and updated patients' insurance information.
  • Managed incoming correspondence from other healthcare providers to maintain up-to-date patient information.
  • Performed various administrative tasks by filing, copying and faxing documents.

Salesperson

Crossroads Chrysler,Jeep,Dodge
10.2023 - 03.2024
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Server

Ojos Locos Sports Cantina
06.2023 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Beverage Cart Attendant

Margaritaville
02.2022 - 10.2022
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
  • Implemented creative marketing strategies for advertising daily specials, resulting in increased sales of featured products.
  • Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
  • Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
  • Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
  • Streamlined inventory management with efficient restocking practices, resulting in reduced waste and improved availability.
  • Achieved safe food handling standards by strictly adhering to sanitation guidelines during food preparation and storage processes.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Prepared hot coffee and tea according to customer requests.
  • Provided personalized service to club members, remembering their preferences for future visits.
  • Promoted club events and special offers, increasing participation and revenue.
  • Leveraged knowledge of beverage menu to make recommendations tailored to customer preferences, enhancing their overall experience.
  • Assisted customers with carry-out service.

Receptionist

Houston Freightliner, Western Star
01.2021 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Assisted with planning office events and meetings for smooth execution.

Education

High School Diploma -

Hargrave High School
Huffman, TX
06-2022

Skills

  • Bilingual
  • Customer service
  • Cash handling
  • Sales techniques
  • Team collaboration
  • Inventory management
  • Attention to detail
  • Adaptability and flexibility
  • Client relationship building
  • Reliability
  • Strong work ethic
  • Multitasking
  • Professional appearance
  • Strong problem solver
  • Memory retention
  • Cleanliness standards
  • Insurance verification
  • Professional communication
  • Listening skills
  • Problem-solving skills
  • Administrative skills
  • Scheduling and calendar management
  • File maintenance

Languages

Spanish
Full Professional

Timeline

Front Office Assistant

Wishing Well Pediatric Therapy
03.2024 - 03.2025

Salesperson

Crossroads Chrysler,Jeep,Dodge
10.2023 - 03.2024

Server

Ojos Locos Sports Cantina
06.2023 - 10.2023

Beverage Cart Attendant

Margaritaville
02.2022 - 10.2022

Receptionist

Houston Freightliner, Western Star
01.2021 - 07.2021

High School Diploma -

Hargrave High School

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Coral Brinson