CORAL GIBBS
Campbell,CA
Summary
Bringing 10 years of experience leading teams, implementing cost-saving initiatives, and driving operational excellence as a leader. Skilled in project management and developing operational procedures to increase productivity. Expertise in collaborating with cross-functional teams to achieve company goals and enhance customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
EVS Supervosr II
Valley Medical Hospital
10.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Managed 3 + clinic sites on campus
- Supervised 20 + frontline staff members
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Cross-trained existing employees to maximize team agility and performance.
- Defined clear targets and objectives and communicated to other team members.
Operations Manager
Stanford Healthcare
01.2022 - 01.2024
- Managed a team of Direct Reports to ensure timely completion of projects and tasks.
- Monitored and analyzed key performance indicators to identify areas for improvement and drive operational excellence.
- Oversaw financial management and budgeting for purchased services.
- Led Project Management for the development of custom clinical programs and provided ongoing product management support.
- Streamlined workplace procedures by enhancing supervisor-mentoring techniques, utilizing customer service databases to improve rapport between staff and clients.
- Involved in human resources related to personnel hiring, discipline, evaluating, and training.
- Partnered with clinical and support services groups to promote interdepartmental synergy, enhancing Customer Service and exceptional patient satisfaction.
EVS Supervisor II
Stanford Healthcare
01.2018 - 01.2022
- Managed a team of environmental services staff to ensure cleanliness and sanitation of facilities, resulting in a 15% increase in overall cleanliness scores.
- Developed and implemented cleaning schedules and protocols to meet regulatory standards.
- Performed regular inspections to identify areas for improvement and ensure quality control.
- Trained and supervised staff on proper cleaning techniques and safety procedures.
- Collaborated with other departments to coordinate cleaning services and address any issues or concerns.
- Focused on infection control and cleanliness to ensure the safety and well-being of patients and staff.
- Experience working in a collective bargaining agreement (union) environment.
Account Manager
01.2016 - 01.2018
- Managed client accounts and cultivated strong relationships with key stakeholders.
- Oversaw the implementation and execution of environmental services projects to guarantee client satisfaction, ensuring quality assurance.
- Collaborated with internal teams to create tailored solutions to fulfill client requirements.
- Managed supply inventory, demonstrating excellent time management.
- Ordered supplies bi-weekly to maintain inventory.
- Created janitorial standards of practice to ensure quality and timely delivery of services, contributing to performance management.
- Built janitorial schedules for daily services with workflows identifying scheduled routines.
- Created floor care program to complete scrubbing, stripping, waxing, and carpet care.
Skills
- Project management
- Team building
- Staff development
- Customer relationship management (CRM)
Certification
- BLS, 01/01/24
- Bloodborne pathogens, 01/01/24
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Personal Information
Title: OPERATIONS MANAGER
Communication Skills
Strong written and verbal communication skills, including the ability to provide constructive feedback and collaborate effectively with front line staff, peers, and other stakeholders.
Timeline
EVS Supervosr II
Valley Medical Hospital
10.2024 - Current
Operations Manager
Stanford Healthcare
01.2022 - 01.2024
EVS Supervisor II
Stanford Healthcare
01.2018 - 01.2022
Account Manager
01.2016 - 01.2018
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