Coral Haun
Norman,OK
Summary
Dynamic leader with proven success at Dillards Department Store, enhancing customer satisfaction and team performance through expert training and mentoring. Excelled in customer service and problem-solving, significantly improving store operations and employee productivity. Skilled in fostering positive relationships and driving results through effective communication and team leadership.
Overview
36
36
years of professional experience
Work History
Store Manager
Dillards Department Store
11.1988 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Caney Valley High School
Caney, KS05.1984
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Goals and performance
Timeline
Store Manager
Dillards Department Store
11.1988 - Current
High School Diploma -
Caney Valley High School
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