Summary
Overview
Work History
Education
Skills
Timeline
Generic

Coral Oswalt

Morris,AL

Summary

Dynamic professional with a proven track record at ProVest LLC, excelling in customer relations and quality assurance. Expert in analytical thinking and documentation management, I have enhanced operational efficiency and improved customer satisfaction through strategic initiatives and effective problem-solving. Committed to continuous improvement and compliance monitoring, I deliver impactful results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Proof, Close and Bill Specialist

ProVest LLC
12.2024 - Current
  • Audit and maintain accuracy of all documents returned to the customers/clerk of court,
  • Validate, maintain accuracy and integrity of data; ensure no duplicate entries,
  • Organize, copy and prepare files for the Scan & Index team Perform job duties in accordance with documentation standards in system of record,
  • Analyzed data trends to inform decision-making and optimize resource allocation.
  • Streamlined communication processes between departments, enhancing workflow efficiency and project outcomes.
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Meet or exceed Key Performance Standards,
  • Meet or exceed Key Quality Standards,
  • Generate invoices,
  • Developed strategic initiatives to improve operational efficiency and enhance service delivery.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Gathered, organized and input information into digital database.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.

E-filer

Provest LLC
12.2024 - Current
  • Organized and maintained filing systems to ensure efficient document retrieval and compliance.
  • Implemented standardized procedures for document storage, enhancing accuracy in record-keeping.
  • Improved filing protocols, improving team productivity and consistency in operations.
  • Streamlined electronic filing processes, reducing physical paperwork and improving accessibility.
  • Collaborated with departments to digitize records, ensuring secure data management and retrieval efficiency.
  • Maintained physical and computer-based filing systems.
  • Conducted regular audits of files to identify discrepancies and recommend corrective actions.
  • Examined, categorized, and sorted incoming documents.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Supported office staff by locating and providing necessary documents in a timely manner, increasing workflow efficiency.
  • Maintained strict confidentiality while handling sensitive documents, protecting client privacy and company reputation.
  • Coordinated with different departments to establish consistent naming conventions for easy file identification across the company.
  • Provided exceptional customer service by quickly fulfilling requests for specific documents from clients or other departments.
  • Used image scanners to convert forms, receipts and reports into electronic format.
  • Contributed to smooth office operations by staying current on organizational changes that required updates to existing filing systems.
  • Conducted quality checks on scanned documents to review for accuracy and completeness.
  • Maintained log books and spreadsheets documenting file data and storage receipts.
  • Managed sensitive or confidential files with attention to data security and storage policies.

Service Auditor

ProVest LLC
07.2017 - 12.2024
  • Led internal audits to assess compliance with regulatory requirements and company policies.
  • Developed comprehensive audit plans, identifying key risks and ensuring thorough documentation.
  • Mentored junior auditors, enhancing team performance through training and knowledge sharing.
  • Analyzed financial reports for discrepancies, ensuring accuracy and integrity of data presented.
  • Assist Internal Audit management in the performance of a risk assessment and the development of the annual audit plan.
  • Participates in executing risk based audit strategy and risk based operational and financial audits, including planning and reporting.
  • Perform audit procedures, including developing risk assessments, process mapping, developing audit programs, and identifying and defining issues.
  • Develops understanding of audit documentation techniques.
  • Utilizes analytical skills to execute assigned responsibilities
  • Actively contributes and questions during team audit activities.
  • Independently executes assigned audit activities.
  • Responsible for multiple assignments simultaneously.
  • Provide assistance to the Company’s external auditors in varying capacities.
  • Participate in consulting and advisory projects for Company management.
  • Collaborated with cross-functional teams to implement process improvements based on audit findings.
  • Conducted risk assessments to identify potential areas of concern before initiating audits.
  • Presented audit results to stakeholders, providing actionable insights and recommendations for improvement.
  • Streamlined reporting processes, reducing turnaround time for audit completion and stakeholder review.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Planned and executed follow-up audits at appropriate intervals.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
  • Collaborated with cross-functional teams to identify areas of risk and implement preventative measures.
  • Initiated corrective actions to address audit findings, improving internal control systems.

Education

General

Pinson Valley High School
Pinson
05-2008

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Management collaboration
  • Quality assessment
  • Self motivation
  • Time management
  • Problem-solving
  • Multitasking
  • Attention to detail
  • Written communication
  • Proficient in Word, Excel
  • Team collaboration
  • Troubleshooting techniques
  • Continuous improvement
  • Compliance monitoring
  • Risk management
  • Process optimization

Timeline

Proof, Close and Bill Specialist

ProVest LLC
12.2024 - Current

E-filer

Provest LLC
12.2024 - Current

Service Auditor

ProVest LLC
07.2017 - 12.2024

General

Pinson Valley High School

Similar Profiles

CREATE PROFILE
Coral Oswalt