Coral Wymer
Anoka,MN
Summary
Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Front Office Registration, Closing position
Nystrom & Associates
06.2022 - Current
- Register and integrate new patients in emerging programs
- Educate patients and clinicians on all services offered within the clinic, including other NAL programs and locations
- Follow up with clinicians regarding patient care issues and patient scheduling
- Maintain awareness of trends, patterns, and need for new services; report these to management as needed
- Record all incoming calls and daily checkouts under current policy and procedure
- Assist with the front desk and answering intake calls depending on clinic needs
- Assist with shift coverage in the event of staff shortage
- Closing duties
- Able to make fast judgment calls when support is not available
- Maintained the DBT list in New Brighton due to short staffing at the beginning of the year
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Identified visitors' needs to offer solutions and information.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Front Office Assistant
Nystrom & Associates
04.2022 - 06.2022
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
Beauty Advisor
Sephora
04.2021 - 06.2022
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed payments, entering sales in register for prompt customer service.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
Beauty Associate
Kohl's
11.2017 - 04.2021
- Part-time Associate, expected to know how to process department hazard materials
- Advocating for discounts and credit card applications for the company
- Expected to know brands sold as well as how to apply makeup on to customers
- Must know proper sanitization and workflow for hazardous material
- Developed strong relationships with clients by offering exceptional customer service, leading to repeat business and referrals.
- Achieved sales goals through effective product demonstrations and persuasive communication skills.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted clients with makeup application techniques for various events, resulting in increased confidence and satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Education
Bachelor's degree - Psychology
Bethel University
12.2024
Associate in Arts - Generals
Anoka-Ramsey Community College
Anoka, MN06-2020
Skills
- Quick Visual Learner
- Enjoys supporting teammates
- Verbal and written communication
- Appointment scheduling
- Problem-solving skills
- Building relationships
- Hospitality services
- Time management
- Telephone skills
- Listening skills
- Confidentiality
Awards
- Employee of the Quarter, 2022
- Employee of the Quarter, 2024
- Has received specific provider/patient gratitude in emails
Timeline
Front Office Registration, Closing position
Nystrom & Associates
06.2022 - Current
Front Office Assistant
Nystrom & Associates
04.2022 - 06.2022
Beauty Advisor
Sephora
04.2021 - 06.2022
Beauty Associate
Kohl's
11.2017 - 04.2021
Bachelor's degree - Psychology
Bethel University
Associate in Arts - Generals
Anoka-Ramsey Community College
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