Coralee Green
Gilbert,AZ
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Fry's Marketplace. Excelled in strategic planning and complex problem-solving, fostering a culture of continuous learning and cross-functional teamwork. Skilled in staff training and development, consistently achieving high-quality service delivery without compromising efficiency.
Overview
4
4
years of professional experience
Work History
General Manager
Wingstop
10.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Manager
Fry's Marketplace
02.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Cook Shift Leader
Wingstop Restaurant
02.2021 - 02.2023
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
Education
High School Diploma -
San Tan Foothill's
San Tan Valley, AZ05.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Cross-Functional Teamwork
Accomplishments
- Supervised team of 60+ staff members.
- Utilizes microsoft excel spreadsheets to illustrate how many hours each department has worked as well as how much the company has profited throughout each week.
Timeline
General Manager
Wingstop
10.2024 - Current
Manager
Fry's Marketplace
02.2023 - Current
Cook Shift Leader
Wingstop Restaurant
02.2021 - 02.2023
High School Diploma -
San Tan Foothill's
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