Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Coralee Murphy
Administrative Office Specialist
Salina,KS
Summary
Overview
17
years of professional experience
1
B.S. Early Childhood Education
1
A.R. Clinical Childhood Psychology
20
Certifications
Work History
Saline County
Administrative Assistant
10.2022 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Drafted correspondence and other documents for department heads in the company's voice.
- Managed department budgets and generated financial reports for management review.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Organized logistics and materials for each Planning & Zoning Commission and LEPC meetings and took detailed notes for later dissemination to key stakeholders.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Salina Junk
Business Manager Director
01.2022 - 10.2022
Job overview
- Maintained, verified, and updated privileges for credentials files, insurance, and legal documentation.
- Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
- Assisted with hiring process and training of new employees.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
Team Employment
Office Manager
05.2021 - 01.2022
Job overview
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
Team Employment
Accounting and HR Manager
11.2019 - 05.2021
Job overview
- Managed employee disputes by employing conflict resolution techniques.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Supervised and mentored direct reports and developed talented HR teams.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Developed focused training programs, leadership pipeline and succession plans.
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Organized and led staff orientation programs and training to promote collaboration.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Processed employee claims involving performance issues and harassment.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Recruited top talent to maximize profitability.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Coordinated technical training and personal development classes for staff members.
- Fostered positive work environment through comprehensive employee relations program.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Instructed senior leaders on appropriate employee corrective steps.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Distributed employee engagement surveys to identify areas of improvement.
- Liaised between multiple business divisions to improve communications.
- Structured compensation and benefits according to market conditions and budget demands.
- Devised hiring and recruitment policies for a 500+ -employee company.
Smoky Hill Rehabilitation Center
Certified Nursing Assistant
05.2007 - 12.2017
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 42+ residents under long-term care.
- Delivered high-quality care to patients in hospital facility.
Special Beginnings Early Learning Center
Lead Preschool Teacher
02.2015 - 11.2017
Job overview
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Utilized books, songs and games to engage students.
- Addressed behavioral and learning issues with parents and daycare management.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Planned educational opportunities based on children's interests.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Prepared pre-class materials.
- Assisted and supervised 35 children through entire school day.
- Allowed for ample outdoor discovery time in schedule each day.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Supervised student teachers to provide objective feedback.
- Monitored classroom to verify safe and secure environment.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Organized and supervised large and small group activities.
- Modeled positive behavior and communication skills for students.
- Guided students to develop social, emotional and physical skills.
- Created safe and nurturing learning environment for preschoolers.
Education
Cloud County Community CollegeConcordia, KS
Bachelor of Science from Early Childhood Education
2007
University Overview
Cloud County Community CollegeConcordia, KS
Associate of Arts from Clinical Child Psychology
2007
University Overview
Skills
- Appointment Scheduling
- Information Security
- Report Writing
- Calendar Management
- Invoice Processing
- Database Management
- Data Entry
- Bookkeeping
- Spreadsheet Management
- Filing
- Workflow Optimization
- Office Administration
- Meeting Planning
- Travel Coordination
- Research
- Scheduling
- Presentation Design
- Clerical Support
- Expense Reporting
- Letter Preparation
- Minute Taking
- Document Control
- Microsoft Outlook
- Business Correspondence
- Prioritization
- Professional Communication
- Proofreading
- Administrative Support
- Accounting Support
- Strategic Planning
- Workers' Compensation
- Human Resource Laws
- Customer and Client Relations
- Complex Problem-Solving
- Resourceful
- Credit and Collections
- Microsoft Excel
- Contract Agreement Preparation
- Meeting Arrangements
- Staff Management
- Quickbooks
- Marketing
- Coordination
- Microsoft Word
- Excel Spreadsheets
- OSHA Compliance
- Client Relations
- Documentation and Control
- Transcription and Dictation
- Compensation and Benefits
- Multi-Line Telephone Systems
- Billing and Coding
- Full-Cycle Accounting
- Employee Timesheet Processing
- Writing Reports
- Scheduling and Calendar Management
- Team Bonding
- Patient Scheduling
- Travel Planning
- Substitute Teacher Coordination
- Business Planning
- Supervising Staff
- Payroll and Budgeting
- Professional and Mature
- Conflict Mediation
- Account Reconciliation
- Filing and Data Archiving
- Expense Validation
- Reading Comprehension
- Computer Skills
- Performance Improvement
- Documentation and Recordkeeping
Certification
- EM 101 KEMA Training -
- Blue Print for Good Customer Service
- Basic Budgeting Concepts
- Budget Planning and Management
- Homeland Security Exercise and Evaluation Program
- IS-2200: BASIC EMERGENCY OPERATIONS CENTER FUNCTIONS
- IS-2901: INTRODUCTION TO COMMUNITY LIFELINES
- IS-244: DEVELOPING AND MANAGING VOLUNTEERS
- IS-242.C: EFFECTIVE COMMUNICATION
- IS-241.C: DECISION MAKING AND PROBLEM-SOLVING
- IS-240.C: LEADERSHIP AND INFLUENCE
- IS-235.C: EMERGENCY PLANNING
- IS-203.E: FUNDAMENTALS OF EMERGENCY MANAGEMENT
- IS-130.A: HOW TO BE AN EXERCISE EVALUATOR
- IS-120.C: AN INTRODUCTION TO EXERCISES
- IS-800.D: NATIONAL RESPONSE FRAMEWORK: AN INTRODUCTION
- IS-700.B: INTRODUCTION TO THE NATIONAL INCIDENT MANAGEMENT SYSTEM
- IS-200.C: BASIC INCIDENT COMMAND SYSTEM FOR INITIAL RESPONSE
- IS-100: INTRODUCTION TO INCIDENT COMMAND SYSTEM
- Active Shooter Preparedness and Response
- Basic Negotiation Concepts
- Public Health and Disasters
- Basic Communications Concepts to Change Risky Behaviors
- C.E.R.T.
- Leadership and Management Participatory Technique LePSA(S)
Timeline
Administrative Assistant
Saline County
10.2022 - Current
Business Manager Director
Salina Junk
01.2022 - 10.2022
Office Manager
Team Employment
05.2021 - 01.2022
Accounting and HR Manager
Team Employment
11.2019 - 05.2021
Lead Preschool Teacher
Special Beginnings Early Learning Center
02.2015 - 11.2017
Certified Nursing Assistant
Smoky Hill Rehabilitation Center
05.2007 - 12.2017
Cloud County Community College
Bachelor of Science from Early Childhood Education
Cloud County Community College
Associate of Arts from Clinical Child Psychology