Corali Cabada - Alcala

• Drove the client to appointments, set the daily schedule, took care of a variety of errands, and handled personal shopping.
• Advocated for the client by reviewing health insurance, billing statements, and interpreting the doctor's instructions to ensure the client received proper care and was treated appropriately.

• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Assisted with the creation of candidate profiles, as well maintaining and updating current travel profiles.
• Maintained a 98% customer satisfaction rating for billing and accounting-related inquiries.

In this role, I provided specialized support to Spanish-speaking clients and VIPs, expertly handling their diverse domestic and international travel needs. My responsibilities included the creation of new candidate profiles, and the diligent maintenance and updating of existing travel profiles. This ensured that all data remained accurate, and that travel arrangements were handled efficiently.

During my tenure as a VISA On-Site Senior Travel Consultant at BCD Travel, I played a key role in supporting Visa-sponsored events, including high-profile occasions such as the Olympics, the Super Bowl, and the World Cup.